Trouble installing Surface updates?

If updates won’t install, you get an error message, or your Surface freezes while it’s updating, here are a few things to try.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Operating system:

Note
To learn how to install updates manually, see Install Surface updates.

Run the Windows Update troubleshooter

If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

To check your date and time settings, go to Start Windows logo, and select Settings > Time & language.

Charge your battery

Make sure your battery’s charged to at least 40 percent before trying to install updates.

If you see Windows Update error 8024004C, or if your Surface battery won’t charge above 40 percent, remove and reinstall the battery driver. Here’s how:

Step 1: Plug in your Surface.
Step 2: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.
Step 3: Select the arrow next to the Batteries category.
Step 4: Double-click Microsoft ACPI-Compliant Control Method Battery, and under the Driver tab, select Uninstall > OK.
Step 5: Go to Start Windows logo, and select Power > Restart.
Restarting will reinstall the driver for you.

If the battery charges above 40 percent after you reinstall the driver, try installing updates again.

If your battery still won’t charge above 40 percent, your Surface might need service. Go to Surface troubleshooting and support for more info.

Note

For more info on Surface batteries and power, see Surface battery and power.

Restart your Surface

Warning
Interrupting updates while they’re in progress could damage your Surface. If an update seems to be stalled and your Surface doesn’t restart automatically, wait at least 20 minutes before trying to restart your Surface yourself.

If you’re seeing any of these errors, restarting your Surface might fix the problem:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart your Surface

Go to Start Windows logo, and select Power > Restart (or Update and restart).

After your Surface restarts, try installing updates again. If you’re still having a problem, try Solution 2.

Solution 2: Shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until your Surface has shut down completely, and then press the power button to turn it on again.

After your Surface restarts, try installing updates again. If there’s still a problem, try Solution 3.

Solution 3: Two-button shutdown and restart (Surface Pro models and Surface Book only)

Important
Don't use a two-button shutdown on Surface RT, Surface 2, or Surface 3.
Step 1: Go to Start Windows logo, and select Power > Shut down.
If you can’t shut down your Surface normally, press and hold the power button for 30 seconds.
Step 2:

After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds, and then release both.
You might see the Surface logo on the screen, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on, and then try the updates again.

If you’re still having trouble installing updates, your Surface may need service. Go to Surface troubleshooting and support for more info.

Install Surface updates manually

If you’re still having trouble installing Surface updates, try downloading an update file and installing it manually. For more info, see Install Surface updates.

Notes
  • The update files are for Surface hardware and firmware only. You can’t install Windows updates this way.
  • You can’t download and install Surface updates manually on Surface Pro or Surface Pro 2.

If you’re still having trouble installing updates, your Surface may need service. Go to Surface troubleshooting and support for more info.


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