Troubleshoot your SD card

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Operating system:

If you’re having trouble using an SD card with your Surface, the solution might be as simple as installing updates, running a hardware troubleshooter, or reinstalling the SD card driver.


Before you begin

Before trying these solutions, make sure that your Surface has the latest updates for Windows and that the SD card is mounted properly.

Install the latest updates

Installing the latest Surface and Windows updates may resolve issues with an SD card. Here’s how:

Step 1: Go to Start Windows logo, and select Settings > Update & security > Windows Update.
Step 2:

Select Check for updates. If updates are available, they will install automatically.
You may need to restart your Surface after the updates have installed.

Make sure the SD card is inserted securely

If your Surface already has the latest updates, remove and reinsert the SD card to make sure it’s properly mounted. If you’re not sure where the SD card slot is located, see Surface features.

Step 1: Remove the SD card from the SD card slot on your Surface.
Step 2: Reinsert the SD card into the slot, being careful to insert the card with the pins facing down.
Step 3: Check to see if the SD card is listed on your Surface. There are several ways to do this:
  • Select the search box in the taskbar, enter file explorer, and in the search results, select File Explorer. Look for the card under This PC.
  • Select the search box in the taskbar, enter disk management, and in the search results, select Create and format hard disk partitions. Look for the card under Volume.
  • Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager. Look for the card under Disk drives.

If the SD card isn’t listed anywhere, there might be a problem with the card. Check to see if the card works on another device, such as a smartphone or camera, or check to see if a different SD card works on your Surface.

All Surface models work with standard microSD card formats—microSD, microSDHC, and microSDXC. Surface Book supports all sizes of regular and microSD cards (with an adapter) available today.

If you still can’t access your SD card, try Solution 1.

Solution 1: Run the Hardware Troubleshooter

Running the Hardware Troubleshooter may identify and resolve problems with your Surface. Here’s how:

Step 1: Select the search box in the taskbar, enter troubleshooting, and in the search results, select Troubleshooting.
Step 2: Select Hardware and Sound > Hardware and Devices > Next.
Step 3: Follow the on-screen instructions.

If you still can’t access your SD card after running the troubleshooter, try Solution 2.

Solution 2: Check Device Manager

Settings in Device Manager might prevent the SD card from working properly. Check to see if there are errors in Device Manager related to your SD card. Here’s how:

Step 1: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.
Step 2: Select the arrow next to Disk drives.
Step 3: Look for the SD card in the list under Disk drives.
  • If it’s not listed, follow the steps in “Before you begin” to remove and reinsert the card.
  • If it is listed but there’s a caution sign Yellow triangle icon to the left of the card name, press and hold (or right-click) the card name and select Properties > General.
Step 4: Find the error message and code number in the Device status dialog box.
For example, you might see an error message that reads, “The drivers for this device are not installed (Code 28).”
Step 5: Go to Error codes in Device Manager in Windows and find the code number associated with the error message.
Step 6: Select the code number and follow the instructions under Recommended resolution.

Still having problems?

If none of these solutions fixes the problem, contact us.


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