Download a recovery image for your Surface

If you’re having trouble with the recovery options on your Surface, download the files you need to get your Surface working again.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.


Important

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image.

To learn more, see Restore or reset Surface or Refresh or reset Surface RT or Surface 2.

To download the recovery image, you’ll need a USB drive. For Surface RT and Surface 2, your USB should be at least 8 GB in size. For Surface Pro models and Surface 3, your USB should be at least 16 GB.

Note

All USB recovery drives must be formatted to FAT32 prior to loading a recovery image.

Step 1: 

Select your product

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Find the serial number here:

Find the Surface RT serial number

Find the Surface Pro serial number

Find the Surface 2 serial number

Find the Surface 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 2 serial number

Find the Surface Pro 3 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Pro 4 serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

Find the Surface Book serial number

Or, open the Surface app, copy the serial number, and enter it in the Serial Number text box.

For more information on how to register your Surface Book please click here

Step 2: 

Download the Surface recovery image

Download the files and save them to your Surface or another PC. The files will be downloaded in a compressed folder (.zip file).

Important
Don’t download the files directly to your USB drive. Save them on your Surface or another PC—you’ll need to come back to them later.
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Step 3: 

Create the recovery drive

Important

Creating a recovery drive will erase everything that’s stored on your USB drive. Make sure to move anything you want to keep to another storage device before using your USB to create a recovery drive.

Step 1: Connect your USB drive to your Surface (use a USB 3.0 drive if you can). The USB drive should be at least 16 GB. If you have a Surface RT or Surface 2, 8 GB will work.
Step 2: In the search box on the taskbar, type recovery, and then select Create a recovery drive. You might be asked to enter an admin password or confirm your choice.
Step 3: In the User Account Control dialog box, select Yes.
Step 4: Make sure Back up system files to the recovery drive isn’t selected, and then select Next.
Step 5: Select your USB drive, and then select Next > Create. A number of files need to be copied to the recovery drive, so this might take a while.
Step 6: When it’s done, select Finish.
Step 7: Go back to the recovery image .zip file that you downloaded and open it.
Step 8: Drag the files from the recovery image folder to the USB recovery drive you created. Then choose to replace the files in the destination.

Step 4: 


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