How to get service for Surface
If your Surface product needs service, you can request it online. Here’s how.
Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.
Register your Surface product
If you haven’t already registered your Surface product, go to microsoft.com/surface/support/register to do so.
To register, you’ll need:
- A Microsoft account (email address and password).
Your Microsoft account is the email address and password you use to sign in to your Surface and to use Microsoft services like Outlook, OneDrive, and Xbox Live. If you don’t have a Microsoft account, you can get one for free.
- The serial number of your Surface or Surface Typing Cover.
For more info, see Find the serial number on Surface or Find the serial number on your Surface Cover.
Time to complete: about three minutes.
Troubleshoot the problem
Before sending your Surface in for service, try resetting it. Resetting your Surface may help resolve common issues and could save you time and effort. For more info, see Restore or reset Surface.
See the following pages for info on warranty, service, and recovery options for your Surface:
If you can’t solve the problem with troubleshooting, contact us.
If you continue to have a problem, you can open a service request and send your Surface product in for service.
Send us the product
After you’ve opened your service request, we’ll send you an email with shipping instructions.
Prepare your Surface
Before sending us your Surface, back up your files and remove all your accessories. For details, see How to prepare your Surface for service.
You can check the status of your service request at any time.
What to do after service
When you get a Surface back from our service center, follow the steps in Set up your Surface after service.
Accessories, such as Typing Covers, the power supply, and Surface adapters, will be ready to use as soon as you connect them.