Offering comprehensive support that covers your entire organization, this new model provides greater value and return across your Microsoft investment by fundamentally changing your support experience.
Benefit from organization-wide coverage
Maintain business continuity with the help of an account team and 24x7, as-needed problem resolution for all your Microsoft technologies.
Deepen your team's knowledge and prevent issues
Increase internal subject matter expertise with on-demand learning and take control of your IT health with as-needed assessment tools.
Move your digital initiatives forward
Work proactively with Microsoft experts to enable key outcomes around adoption, security, and optimization.
Customize your support experience
Address your unique support needs with add-on services that drive the outcomes you need most.
What customers are saying about the new support model
"I'm not even thinking about it as a support agreement anymore. I'm thinking about it as an innovation agreement or an acceleration agreement because they've really partnered with us."—John Cummings, VP Information Technology, Nektar Therapeautics
City of Vaughan
"When I'm working with Microsoft, I'm seeing that collaboration. They're not just so much focused on their tools and technologies, but how it impacts your business and how they can play nicely with the other tools that are out there today." —Sean Mackey-Marcella, Manager, Infrastructure Architecture & Operations, City of Vaughan