概述
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Guided Tour

欢迎使用团队合作的艺术指南

通过本指南,了解如何为团队注入活力,从而使团队效率提升、迈向成功。

部分功能因市场而异

要成功应对复杂的挑战,需要富有成效的团队合作

团队合作对于解决当今世界面临的挑战至关重要,但团队合作本身就是一项挑战。多样化的观点对于团队的进步是至关重要的,但如果团队无法正常健康地互动,这些差异就很容易导致误解。

健康的团队互动的重要性

为了增强适应力并为成功做好准备,团队需要建立和培养健康的互动状态。第一步是了解这些互动是什么,然后了解如何在团队中培养这些互动。

培养健康的团队互动

培育良性互动后,团队将更有能力应对复杂的意外挑战。这有助于创造积极的成果,包括蓬勃发展的公司文化、增强的决策制定能力和令人满意的团队成员。

团队合作的艺术指南

团队合作的艺术指南旨在帮助团队增强人际互动,从而带来更好的结果。该艺术指南取材于现实中各领域团队成员的真实信息,这些团队成员有首席执行官、屡获殊荣的新闻记者、奥林匹克运动员、鱼商等等。

概述

团队合作的艺术框架阐明了影响团队互动的核心要素。这将有助于团队利用其多样性,建立信任并推动创新。该框架还将在不干扰当前团队流程的情况下为更大范围的组织文化增加价值。

团队目标

健康的团队合作始于明确的团队目标,或使团队集中精力、团结一致、更高效且快乐的共同意义。

集体身份

集体身份是一种共有的归属感,可构建团队凝聚力,并帮助团队团结一致。

意识与包容性

意识与包容性是一种对自己和团体中其他成员的理解,使团队能够把控团队成员间的互动并培养包容性。

信任与脆弱性

信任与脆弱性是安全感的组成部分,可增强团队应对人际互动风险的能力,更富有冒险精神。

有益的紧张氛围

有益的紧张氛围是团队利用成员差异所产生的生产力。

概述

每一个核心要素都为那些准备深入研究的人提供了思路启发,为那些想把它带到团队中的人提供了推动者指南。这些活动的目的是增强团队人际互动,这对团队成员的共同成长至关重要。

时间和精力

有些活动只需要五分钟,有些需要一个半小时。当你深入研究时,你会发现这里列出的时间和精力要求,有助于你确定从哪里开始以及需要准备什么。

思路启发

准备好深入研究了么?思路启发是你可以自己尝试或与团队一起尝试的活动。这些活动可以帮助你建立自己对团队合作艺术的理解,并快速了解出色的团队合作中应具备的心态和视角。

推动者指南

准备好深入挖掘了吗?推动者指南有助于促进团队讨论,从而有助于激发团队中的新行为和新模式。推动者指南包含许多与思路启发相同的活动,不同之处是需要你与整个团队一起将其推进到新的阶段。

准备好合作了么?我们开始吧!

你已经理解了高效团队合作的重要性,现在可以开始来了解核心要素了。使用此在线指南,你可以选择从一开始就遵循我们建议的路径,也可以转到任何你感兴趣的主题并从那里开始。

欢迎来到团队目标

在本节中,你将了解团队目标在最成功的团队中扮演的重要角色。其中介绍的活动将有助于团队确立并全力实现团队的共同目标。

定义团队目标

明确的团队目标是高效团队的基础,它使团队成员能够专注于同一个目标,朝一个方向努力。

是抱负,而不是衡量标准

并非:“这是我们能够对 KPI 和底线所施加的影响。”

它的意义更多是:“这是我们想要带给世界的影响。”

是集体运动,而不是公司命令

它的意义更多是:“我们是谁?为什么这很重要?让我们集体地、反复地思考作为一个团队想要产生的影响。”

并非:领导说:“各位,这是我们的新宗旨。”

共同的目标

共同目标是团队致力于达成的分散且可实现的里程碑,是通向团队目标的阶梯。对于一个团队来说,他们的共同目标之一可能会是与 500 家新零售商达成交易,以实现增长目标。

团队目标可实现一致性和明确性

当团队的目标明确、所有人都同意且他们感受深切时,每个队友都将拥有自主权和代理权,以自行制定决策并采取行动,因为他们知道团队作为一个整体将是一致的。这有助于使团队集中精力更高效地工作且更加开心。

团队目标推动集体努力

Jen Flanz 是 Trevor Noah 的《每日秀》的执行制片人。她管理着一个才华横溢的编剧团队,他们的团队宗旨是竭尽全力每晚为观众带来最好的作品,即使这意味着牺牲他们的个人贡献。

派克鱼市的团队宗旨

Taho 是美国华盛顿州西雅图市派克鱼市的一名渔贩,派克鱼市的员工娱乐和其中新鲜的海鲜一样著名。Taho 的团队的正式工作是卖鱼,但促使他们早起还另有原因:Taho 说:“去做一件比自己更重要的事情时(例如让人们开心),因为是为了更重要的目标才这样做,所以有动力”。

 

在此处查看团队合作的艺术的完整故事

 

没有团队目标会发生什么

在缺乏明确团队目标的情况下,团队将很难清楚地表达他们共同的目标,这将影响他们实现长期和短期目标的能力。团队成员的努力方向会变得不一致、团队将失去凝聚力,涣散如一盘散沙。

了解团队目标

以下思路启发活动使你能够构想自己的团队目标,并激励你的团队共同创造一个目标。这大约需要 20 分钟。接下来,你可以将这些概念介绍给团队以促进一致的努力方向。

 

下载思路启发活动

激活团队目标

以下活动旨在帮助团队确定、明确表达并致力于实现共同目标。

 

下载推动者指南

了解团队目标如何赋予你的团队力量

完成这些活动后,团队应该更能专注于共同目标,变得更高效和快乐。随着时间的推移继续开展这些活动,以强化积极的行为,并使它们成为团队常规活动的一部分。

在 Microsoft Teams 中现实团队目标

高效的团队有明确的目标。Microsoft Teams 旨在帮助团队成员保持一致的努力方向。

欢迎来到集体身份

在本节中,你将了解集体身份在最成功的团队中扮演的重要角色。其中介绍的活动将有助于团队围绕共同的价值理念行动、达成团队成员能够持续践行的约定、通过共同的经验构建纽带以及培养团队独有的行事作风。

定义集体身份

集体身份是一种共有的归属感,可构建团队凝聚力,并帮助团队团结一致。它还可以增强团队受益于有益的紧张氛围的能力。

价值和协议

集体身份是指构建能够体现团队共同价值观和共识的体验。

一致性而非服从性

它的意义更多是:拥有一套团队渴望维护的共同价值观。
并非:强制要求某些行为。

仪式感,而不是例会

它的意义更多是:“在每周的站立会议后,让我们四处走走,分享这个周末发生的一个鼓舞人心的故事。”
并非:“在每周的站立会议后,让我们像营销团队一样举行会议,详细了解最新情况。”

重要组成部分

团队围绕共同的价值理念行动、达成团队成员能够持续践行的约定、通过共同的经验构建纽带以及培养团队独有的仪式感,从而形成集体身份。具有强烈的集体认同感的团队有着共同的归属感,该归属感可以构建凝聚力并帮助他们团结一致。

共同的价值观

共同的价值观是团队定义为成功所必需的信念和态度。团队的共同价值观的一个例子可以是“接受不确定的事物”或“让他人取得成功”。当团队表达共同的价值观时,这些价值观会通过日常行为而变得鲜明。

协议

协议是有形且达成一致的团队价值观的一种体现。协议可能会在每天的开始时间和结束时间在团队中或者在达成一致的方法中表现出来,以提供反馈。

仪式感

仪式是强化正式和非正式协议的重复行为和重复活动。仪式可以很简单,例如,大家在星期一一起出去吃饭、喊团队口号或每天早晨一起做创意性运动。

建立凝聚力,使团队可以团结一致

具有强烈的集体认同感的团队有着共同的归属感,该归属感可以构建凝聚力并帮助他们团结一致。

基于价值的路线图

Caryl Stern 是美国儿童基金会总裁兼首席执行官。她的团队商定了一组作为路线图的价值观,使团队成员对彼此负责,并对他们正在进行的重要工作负责。

有关在火星上生活的协议

在 Kellie Gerardi 所属的宇航员团队进入犹他州沙漠的一个偏远地区(该地区与火星表面非常相似)之前,她和她的队友们花了数小时进行视频电话会议,讨论他们在太空模拟期间要遵守的重要协议。这只是团队形成强烈的集体认同感的一种方式,这种认同感有助于完成他们的任务。

 

在此处查看团队合作的艺术的完整故事

没有集体身份会发生什么

在缺乏集体身份的情况下,团队将缺乏一种团队意识,这种意识有助于其成员作为一个整体凝聚起来。这可能导致团队成员之间产生距离,从而降低他们充分参与的积极性。

了解集体身份

了解你给团队带来的优势和独特视角。这可以激励团队共同创建集体身份。准备进行几分钟的自我反思!

 

下载思路启发活动

激活团队的集体身份

以下活动旨在帮助团队围绕共同的价值理念行动、达成团队成员能够持续践行的约定、通过共同的经验构建纽带以及培养团队独有的行事作风。

 

下载推动者指南

了解集体身份如何赋予团队力量

完成集体身份活动后,你的团队应该对角色和职责有清晰的认识,团结一致并秉持相同的价值观。随着时间的推移继续开展这些活动,以强化积极的行为,并使它们成为团队常规活动的一部分。

欢迎来到意识与包容性

在本节中,你将了解意识与包容性在最成功的团队中扮演的重要角色。其中介绍的活动将有助于强化成员的团队意识,培育一种包容性文化,使团队成员可以更轻松地应对成员间的互动。

定义意识与包容性

意识与包容性是一种对自己和团体中其他成员的理解,使团队能够把控团队成员间的互动。定义意识与包容性还可以增强团队受益于有益的紧张氛围的能力。

尊重差异,而不是消除差异

它的意义更多是:了解不同的需求和偏好。

并非:指定某种工作方式。

了解自己的需求

它的意义更多是:“这些都是使我能够为团队做出贡献的条件。”
并非:“这就是你需要和我合作的方式。”

重要组成部分

意识有三个层次。当团队有一种强烈的意识时,它就会培养一种包容性文化,使团队成员可以更轻松地应对人际关系。

自我意识

自我意识是一种能力,既能觉察自己的情绪,又能了解为什么会感觉到这些情绪。我们越是意识到自己感受的来源,就越能以一种富有成效的方式做出反应,并索取我们需要的东西。

共同意识

共同意识是一种感知他人情绪并认识到自己的行为对他人造成的影响的能力;这是善解人意的第一步。例如,如果你知道团队成员在大声播放音乐时无法集中注意力,则可以通过戴上耳机来练习共同意识。

情境意识

情境意识不仅要考虑自己和队友,还要考虑自己所处的环境。例如,如果有必要与队友进行关于工作效率问题的对话,那么最好私下进行,以免影响团队的其他成员。

帮助团队应对人际关系

当团队有一种强烈的意识时,他们就会培养一种包容性文化,使团队成员可以更轻松地应对人际关系。

最好的团队是适应性强、积极参与的

Shane Snow 是“梦之队”的作者。他所参与过的最好的团队是那些具有深刻意识的团队,其中包容的文化让团队成员充分展现自我并获得适应能力。

谈论身处旷野的感觉

当 Alex Grishaver 因疲劳而难以领导一支搜救训练队时,他利用了自己从情感意识训练中获得的知识,让一位同事接手,而不是硬撑过去。能够确定自己的感受,然后将其传达给他的团队,这有助于确保他们的安全。

 

在此处查看团队合作的艺术的完整故事

没有意识与包容性会发生什么

当团队缺乏意识与包容性时,其成员可能变得思想封闭,缺乏同情心,难以处理人际关系。

了解意识与包容性

回想一下让你在工作中成功的条件。将该条件应用于你的团队可以激励他们了解每个团队成员的个人需求和偏好,并思考如何最好地相互支持。

 

下载思路启发活动

激发团队的意识与包容性

以下活动旨在帮助团队理解和欣赏彼此的需求,鼓励你积极寻找机会,相互接触,并支持新的观点。

 

下载推动者指南

了解意识与包容性如何赋予团队力量

在完成这些活动之后,团队将能更好地理解和欣赏每个人的需求、偏好和工作方式,这些是每个人成功的基础。随着时间的推移继续开展这些活动,以强化积极的行为,并使它们成为团队常规活动的一部分。

Microsoft Teams 中的实际意识与包容性

拥有健康动态的团队的成员会意识到自己和他人。Microsoft Teams 将帮助确保传达所有意见。

欢迎来到信任与脆弱性

在本节中,你将了解信任与脆弱性在最成功的团队中扮演的重要角色。其中介绍的活动将有助于团队建立一种强烈的心理安全感。有安全感的团队成员更有能力承担人际交往的风险。这使他们能够全身心地投入到工作中,滋养出更多创新灵感,从而不断涌现具有价值的创新理念。

定义信任与脆弱性

信任与脆弱性是安全感的组成部分,可增强团队应对人际互动风险的能力,更富有冒险精神。它们还可以增强受益于有益的紧张氛围的能力。

信任是通过时间获得的

它的意义更多是:当团队成员打算发展关系时就跟他们见面。
并非:第一天就降到最低点。

脆弱性是开放而不是暴露

它的意义更多是:分享你感到舒适的事物。
并非:分享你生活中的每一个细节。

重要组成部分

信任与脆弱性的良性循环在团队中建立了心理安全。有安全感的团队成员更有能力承担人际交往的风险。这使他们能够全身心地投入到工作中,滋养出更多创新灵感,从而不断涌现具有价值的创新理念。

信任

信任就是知道自己可以对别人表露出自己脆弱的一面,而不会被别人贬低或受到伤害。例如,当团队为遭受身体创伤困扰的团队成员提供坚定的支持时,该团队成员对该团队的信任就会加深。

脆弱性

脆弱性进入的地方涉及风险和情感暴露。例如,团队成员可以通过向团队吐露自己正在遭受的身体创伤而表现出他们的脆弱性。

心理安全

心理安全发现于勇敢的空间,在这个空间中,个人可以放心地分享他们的观点和想法,而不必担心遭受指责、非议或敌意。心理安全是通过信任与脆弱性的良性循环创建的。

建立信任,使团队成员在承担风险时感到安全

当团队能够建立信任并允许彼此脆弱时,每个人在冒风险为团队服务时都会感到更安全和更舒适。

授权团队成员表达自己的观点

Fernando Garcia 是 Oscar de la Renta 的联合创意总监。当设计师可以放心地提出他们最疯狂、最古怪的想法时,他的团队将做出最好的作品。只有当他们感到强烈的心理安全感时,这才会发生,而这种安全感是通过展露脆弱性和信任的持续循环而建立的。

一个可以犯错误的安全空间

在 INOVA 医学模拟中心,驻地医生都接受过处理生死攸关的危机情况的培训。项目主任 Maybelle Kou 认为,医生在一个可以犯错误而不用担心后果的环境中学习是很重要的,因为她认为最好的学习方式是无所畏惧。她还让经验丰富的医生与驻地医生交谈,分享他们犯错时的脆弱时刻。

 

在此处查看团队合作的艺术的完整故事

没有信任与脆弱性会发生什么

缺乏信任和脆弱性的一致循环的团队无法充分挖掘团队成员的潜力。当团队成员因为害怕被评头论足或产生敌意而不敢分享意见时,他们会避免充分参与,从而对团队集体工作的质量产生负面影响。

了解信任与脆弱性

回想一下帮助你建立信任并在工作中展露脆弱性的条件。完成后,与你的团队共享这些内容可以帮助建立情感安全性,促进人际关系冒险。

 

下载思路启发活动

激发团队的信任与脆弱性

以下活动旨在帮助团队通过建立信任和展露脆弱时刻来建立情感安全。

 

下载推动者指南

了解信任与脆弱性如何赋予团队力量

在完成这些活动后,你的团队应该建立一种强烈的心理安全感,使团队成员能够承担更大的人际风险,全身心投入到工作中。随着时间的推移继续开展这些活动,以强化积极的行为,并使它们成为团队常规活动的一部分。

欢迎来到有益的紧张氛围

在本节中,你将了解有益的紧张氛围在最成功的团队中扮演的重要角色。其中介绍的活动将有助于团队利用前面各节中建立的健康的团队互动将紧张氛围转变为建设性力量。

定义有益的紧张情绪

有益的紧张情绪是一种团队利用差异时产生的生产力。当其他关键动态(团队目标、集体身份、意识和包容性以及信任和脆弱性)得到培育并达到平衡时,就会产生有益的紧张情绪。

紧张情绪作为生产力

紧张情绪是…嗯,一个紧张的话题。但这也可以成为推动团队思考并拓展观点的有效方式。最高效的团队知道如何利用任何紧张情绪发展来作为团队共同发展。

以不同的方式思考,而不是持有不同的观点

它的意义更多是:对于在某个话题上与团队成员持有不同意见表示尊重。
并非:坚持提出自己的观点。

化解,而不是干扰

它的意义更多是:识别紧张时刻,并使用工具来缓解。
并非:以愤怒或攻击性来应对紧张的时刻。

重要组成部分

不同的观点会滋生紧张情绪。这种紧张成为不健康的团队中的一种破坏性力量。但是,当通过培养积极向上的团队动力来利用紧张情绪时,它将成为产生创新思想的建设性力量。

观点多样化

如果利用得当,多样化的观点将是推动创新的关键因素。这些观点可源自思想、背景、种族、性格、角色、性别、性取向等方面。

正常条件

有益的紧张情绪是在正常条件下允许各种观点蓬勃发展时出现的生产动力。与之相对的是无益的紧张情绪,是当多样性在不正常的条件下发生冲突时出现的消极力量。

支持创新和进步

有益的紧张情绪是一种生产力。当团队成员感到安全而毫不掩饰地贡献他们的不同观点和技能时,团队就可以实现创新和进步,而这种创新和进步是在受限的、单一的思维方式下不可能实现的。

利用紧张情绪,激发凝聚力

当经验丰富的战地记者 Farnaz Fassihi 的宗派主义多元化报道团队无法在自己的办公室里对伊拉克战争的混乱局面坐视不管时,她必须找到一种方式,利用紧张情绪,激发凝聚力,让团队专注于完成他们共同的使命。

通过包容多样性进行教育

在哈佛商学院的许多科目中,他们都设计了尽可能多样化的课程。人们认为,拥有不同视角的学生互相挑战是加深对某一主题的理解和鼓励新思维方式的最好方法之一。

 

在此处查看团队合作的艺术的完整故事

没有有益的紧张情绪会发生什么

当一个团队有了不健康的动态,紧张情绪就会变成一种破坏性力量,有可能使团队分崩离析。

了解有益的紧张情绪

回想一下你的团队中存在的不同类型的紧张情绪,以及它们存在的原因。

 

下载思路启发活动

激发团队的有益的紧张情绪

以下活动旨在帮助团队了解紧张时刻、其来源以及如何将其转化为建设性的力量。

 

下载推动者指南

了解有益的紧张情绪如何赋予团队力量

完成这些活动后,你的团队应该能够利用有益的紧张情绪的力量以健康、富有成效的方式推动工作。随着时间的推移继续进行这些活动,以增强积极的行为,并使它们成为团队常规活动的一部分。

Microsoft Teams 中的实际的有益紧张情绪

当具有健康动态的团队中出现紧张情绪时,会引发更大的思考和创新。Microsoft Teams 对此提供了支持。

 其他可供继续学习的资源

在本部分中,你将了解可用于与团队共享工具包的资源,以及深入了解 Microsoft Teams。

 一站式获取完整的工具包

你想浏览所有的思路启发工具或引导者指南么?此处可轻松下载所有工具和指南。给自己或团队留点时间,开始行动吧。

 

下载工具包

 

Teams 速成课程

你已经了解了“健康的团队动态”的原则以及 Microsoft Teams 如何提供帮助。通过速成课程了解 Teams 如何帮助人们更好地一起工作的详细信息。

 

参加 Microsoft Teams 速成课程

获取 Microsoft Teams 免费版

部分功能因市场而异

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monitor","imageHeight":729,"imageWidth":1338,"itemIndex":41,"name":"价值和协议","videoHref":"","content":"<p>集体身份是指构建能够体现团队共同价值观和共识的体验。</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"价值和协议"},{"order":0,"position":2,"tiles":[],"arialabel":"下一步","id":"3","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46z2L?ver=3f4a","imageAlt":"Photograph of four people working together around a table looking a photos","imageHeight":600,"imageWidth":1100,"itemIndex":42,"name":"一致性","videoHref":"","content":"<p>它的意义更多是:拥有一套团队渴望维护的共同价值观。<br />\n并非:强制要求某些行为。</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"一致性而非服从性"},{"order":0,"position":3,"tiles":[],"arialabel":"下一步","id":"4","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46BE6?ver=4f2a","imageAlt":"Photograph of four people seated around a table at a restaurant talking","imageHeight":600,"imageWidth":1100,"itemIndex":43,"name":"仪式感","videoHref":"","content":"<p>它的意义更多是:“在每周的站立会议后,让我们四处走走,分享这个周末发生的一个鼓舞人心的故事。”<br />\n并非:“在每周的站立会议后,让我们像营销团队一样举行会议,详细了解最新情况。”</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"仪式感,而不是例会"}],"tiles":[],"arialabel":null,"id":"what-it-is","isImage2x":false,"imageHref":"","imageAlt":"","imageHeight":0,"imageWidth":0,"itemIndex":39,"name":"它的含义","videoHref":"","content":null,"isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":null},{"order":0,"position":0,"slides":[{"order":0,"position":0,"tiles":[],"arialabel":"下一步","id":"1","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46EfV?ver=c1be","imageAlt":"Diagram showing the progression from abstract to tangible, from left to right: shared values, agreements, rituals","imageHeight":600,"imageWidth":1100,"itemIndex":45,"name":"集体身份","videoHref":"","content":"<p>团队围绕共同的价值理念行动、达成团队成员能够持续践行的约定、通过共同的经验构建纽带以及培养团队独有的仪式感,从而形成集体身份。具有强烈的集体认同感的团队有着共同的归属感,该归属感可以构建凝聚力并帮助他们团结一致。</p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"重要组成部分"},{"order":0,"position":1,"tiles":[],"arialabel":"下一步","id":"2","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46GQG?ver=32da","imageAlt":"In the diagram showing the progression from abstract to tangible, the circle for shared values is in full color and everything else is 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One student is raising a hand and the instructor is calling on them.","imageHeight":600,"imageWidth":1100,"itemIndex":111,"name":"包容多样性","videoHref":"","content":"<p>在哈佛商学院的许多科目中,他们都设计了尽可能多样化的课程。人们认为,拥有不同视角的学生互相挑战是加深对某一主题的理解和鼓励新思维方式的最好方法之一。</p><p>&nbsp;</p><p><a class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110618\" aria-label=\"在此处查看团队合作的艺术的完整故事\">在此处查看团队合作的艺术的完整故事</a></p>","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"通过包容多样性进行教育"},{"order":0,"position":3,"tiles":[],"arialabel":"下一步","id":"4","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47mto?ver=d9bd","imageAlt":"Photograph of three medical professionals standing together having a 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