Privacy and Security

Show all

What is the Digital River Secure & Virus Free Guarantee?

We guarantee your shopping safety. You can shop with confidence knowing that you are totally protected when you order through any Digital River network member.

Digital River Guarantees: You pay nothing if any unauthorized charges are made to your card as a result of shopping with us. Every software download is 100% virus free. All information that you provide while shopping is encrypted so no one can access or use personal information in an unauthorized manner. So, you can rest assured when shopping with us because the Digital River Secure & Virus Free Guarantee provides the ultimate in shopping protection and peace of mind!

Guarantee Details:

Credit Card Protection
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank holds you liable for any of this $50.00, Digital River will cover your entire liability, up to the full $50.00. Digital River will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with their reporting rules and procedures.

Virus Protection
In the unlikely event your software downloaded from a Digital River network member contains a virus, Digital River agrees to either replace the affected software or refund the purchase price plus any shipping costs associated with the affected software. Digital River's liability is limited to the replacement or refund of only the virus-infected software downloaded from a Digital River network member. Digital River will cover this liability only if the virus resulted through no fault of your own from purchases made through a Digital River network member while using the Digital River secure server. Digital River does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.

Data Encryption
Because we accept sensitive information from shoppers (name, mailing address, credit card number, and so on) Digital River uses VeriSign® Secure Socket Layer (SSL) technology to protect personal shopper information. This logic encrypts data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and shoppers can validate. This ensures that no external party can view the data.

Why do I need to set my browser to accept cookies?

The Microsoft Office for Mac Store by Digital River requires cookies to be enabled on your browser. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

No. The Microsoft Office for Mac Store by Digital River encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

How do I set up my browser to accept cookies?

If you are using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

If you are using Safari® 3.1.2 or higher, on the Edit menu, click Preferences. Then click the Security menu option. At the Accept Cookies section, select the radial button for Always. Then click the Close button in the upper right hand corner of the window.