Microsoft Experience Centres
Expert support experience like no other
Book an appointment online, bring your Surface, Windows PC, or Xbox device, and get the answers you need. For help with other products, visit our online support options.1
In-store events in Sydney
Check out our schedule of events at the Microsoft Experience Centre in Sydney.²
Ultimate gaming pods
Play the latest Xbox games in our immersive gaming pods.
Frequently asked questions
We have three Microsoft Experience Centres around the world. In New York City, Sydney and London, these spaces serve all customers and enable them to experience our products and services with the opportunity to purchase select Microsoft products on-site.
At the Microsoft Experience Centres in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From set-up to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online.
We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in Sydney, you can contact us directly at 02 8023 8608.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
Yes, customers will be able to purchase select Microsoft products on-site. For additional products not available at Microsoft Experience Centres, our team of associates will help customers purchase product online at microsoft.com.
At this time, we do not offer click and collect in-store at any of our Microsoft Experience Centres.
Our greatest priority is the health and safety of our employees and customers. In addition to the NSW Government health orders, the Microsoft Experience Centre has also implemented other safety measures based on the guidance of health officials. These include providing clear signage and instruction to facilitate guided experiences, safe distancing, eliminating events, and implementing additional cleaning procedures, and adding hand sanitation stands.