Microsoft Experience Centres

Microsoft Experience Centre - Sydney

188 Pitt Street
Sydney, NSW 2000
Find us

02 8023 8608

Opening hours:
Mon - Sun: 10:00 AM - 6:00 PM

Microsoft storefront in Sydney.

Frequently asked questions

  • We have three Microsoft Experience Centres around the world. In New York City, Sydney and London, these spaces serve all customers and enable them to experience our products and services with the opportunity to purchase select Microsoft products on-site.
  • At the Microsoft Experience Centres in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From set-up to training, our product experts are here to provide in-depth, one-on-one help when you need it.

    Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online.

  • We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in Sydney, you can contact us directly at 02 8023 8608.

    If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.

  • Products purchased at the Microsoft Experience Centre can be returned directly at the Microsoft Experience Centre. Returns for items purchased online at can be processed through
  • Yes, customers will be able to purchase select Microsoft products on-site. For additional products not available at Microsoft Experience Centres, our team of associates will help customers purchase product online at

    At this time, we do not offer click and collect in-store at any of our Microsoft Experience Centres.

  • Our greatest priority is the health and safety of our employees and customers. In addition to the NSW Government health orders, the Microsoft Experience Centre has also implemented other safety measures based on the guidance of health officials. These include providing clear signage and instruction to facilitate guided experiences, safe distancing, eliminating events, and implementing additional cleaning procedures, and adding hand sanitation stands.
  • [1] Answer Desk services limited to Windows troubleshooting and reinstallation on Surface and Xbox devices. Subject to availability. See associate for details.
  • [2] You must be 18 or older to register.