Microsoft Experience Centers
Microsoft Experience Centre - Sydney
Drop off your device for servicing
Service your Surface and Xbox devices. Customers can schedule an appointment to drop off their device for repairs and get in person advice. For repairs of other devices, online support is available.1
In-store events in Sydney
Check out our schedule of events at the Microsoft Experience Centre in Sydney.²
Ultimate gaming pods
Play the latest Xbox games in our immersive gaming pods.
Frequently asked questions
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We have three Microsoft Experience Centres around the world. In New York City, Sydney and London, these spaces serve all customers, including consumers, small businesses, education and enterprise customers, and enable them to experience our products and services with the opportunity to purchase select Microsoft products on-site.
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At the Microsoft Experience Centres in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From set-up to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online. We also offer in-person consultations for small-business and education customers by appointment only.
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We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in Sydney, you can contact us directly at 02 8023 8608.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
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Products purchased at the Microsoft Experience Centre can be returned directly at the Microsoft Experience Centre. Returns for items purchased online at microsoft.com can be processed through support.microsoft.com.
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Yes, customers will be able to purchase select Microsoft products on-site. For additional products not available at Microsoft Experience Centres, our team of associates will help customers purchase product online at microsoft.com.
At this time, we do not offer click and collect in-store at any of our Microsoft Experience Centres.
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At the moment, we don’t host workshops or trainings. In the meantime, we offer new workshops and trainings for kids, families, businesses, and job seekers online.
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Our greatest priority is the health and safety of our employees and customers. In addition to the NSW Government health orders, the Microsoft Experience Centre has also implemented other safety measures based on the guidance of health officials. These include providing clear signage and instruction to facilitate guided experiences, safe distancing, eliminating events, and implementing additional cleaning procedures, and adding hand sanitation stands.
Microsoft Experience Centre - London
253-259 Regent Street
London, England W1B 2ER
Find us on the southwest corner of Oxford Circus.
Opening hours:
Mon: 10:00 - 19:00
Tue - Fri: 10:00 - 20:00
Sat: 10:00 - 18:00
Sun: 12:00 - 18:00
Drop off your device for servicing
Service your Surface and Xbox devices. Customers can schedule an appointment to drop off their device for repairs and get in person advice. For repairs of other devices, online support is available.1
In-store events in London
Check out our schedule of events at the Microsoft Experience Centre in London.²
Xbox Gaming Lounge
Play the latest Xbox games in our immersive gaming lounge.3
Frequently asked questions
-
We have three Microsoft Experience Centres around the world. In New York City, Sydney and London, these spaces serve all customers, including consumers, small businesses, education and enterprise customers, and enable them to experience our products and services with the opportunity to purchase select Microsoft products on-site.
-
At the Microsoft Experience Centres in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From set-up to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online. We also offer in-person consultations for small-business and education customers by appointment only.
-
We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Centre in London, you can contact us directly at 0207 660 0308.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
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Yes, we’re able to assist customers with returns of items purchased at the Microsoft Experience Centre. Returns for products purchased on microsoft.com can also be processed through support.microsoft.com. Our Microsoft Experience Centre associates are happy to answer your questions about the return process if needed.
-
Yes, customers will be able to purchase select Microsoft products on-site. For additional products not available at Microsoft Experience Centres, our team of associates will help customers purchase product online at microsoft.com. At this time, we do not offer click and collect in-store at any of our Microsoft Experience Centres.
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Our gaming lounge will be open to the public with limited hours, and we will continue to follow health and public safety experts and guidance from local governments.
-
At the moment, we don’t host workshops or trainings. In the meantime, we offer new workshops and trainings for kids, families, businesses, and job seekers online.
-
Our greatest priority is the health and safety of our employees and customers. We are implementing additional safety measures based on the guidance of health officials. These include limiting the number of customers within Microsoft Experience Centres and providing clear signage and instructions to facilitate safe distancing, eliminating events, providing masks and gloves to customers as needed, implementing additional cleaning procedures, and adding hand sanitation stands.
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Customers who have a Microsoft Store gift card can contact support at 0800 026 0329 for a refund of the remaining value of the card.
Microsoft Experience Center - Fifth Avenue
677 Fifth Avenue
New York, NY 10022-4210
Find us on Fifth Avenue, between 53rd and 54th Streets. Closest parking is available in the ICON Parking Garage located on 53rd and 54th (entrance on both sides) and between 5th and 6th Avenues. Parking not validated.
Opening hours:
Mon - Tue: 10:00 AM - 8:00 PM
Wed: 11:00 AM - 8:00 PM
Thu - Sat: 10:00 AM - 8:00 PM
Sun: 11:00 AM - 6:00 PM
Drop off your device for servicing
Service your Surface and Xbox devices. Customers can schedule an appointment to drop off their device for repairs and get in person advice. For repairs of other devices, online support is available.1
Free business consultations
Our product experts can help you find the right hardware and software solutions for your business, discuss financing options, and more.2
The ultimate racing experience
Rev up to tour the world without leaving Fifth Avenue in our new McLearen Senna simulator.3
Frequently asked questions
-
We have three Microsoft Experience Centers around the world. In New York City, Sydney and London, these spaces serve all customers, including consumers, small businesses, education and enterprise customers, and enable them to experience our products and services with the opportunity to purchase select Microsoft products onsite.
-
At the Microsoft Experience Centers in New York, London, and Sydney, you can browse products, see product demos, learn about our technology, and purchase products. And we can do more than just find the right device for you. From setup to training, our product experts are here to provide in-depth, one-on-one help when you need it.
Feel free to bring in a device for service and repairs at our Answer Desk. You can book an Answer Desk appointment online. We also offer in-person consultations for small-business and education customers by appointment only.
-
We’re here to help when you need it. If you have a question about an experience, service, or purchase made at the Microsoft Experience Center in New York, you can contact us directly at (212) 824-3100.
If you have general questions about Microsoft products, you can connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that too. You can also contact our Microsoft Store customer service team for help with quick questions and existing Microsoft Store orders. Get help at Microsoft Store.
-
Yes, we’re able to assist customers with returns of items purchased at the Microsoft Experience Center. Returns for products purchased on microsoft.com can also be processed through support.microsoft.com. Our Microsoft Experience Center associates are happy to answer your questions about the return process if needed.
-
Yes, customers will be able to purchase select Microsoft products onsite. For additional products not available at the Microsoft Experience Center, our team of associates will help customers purchase online at microsoft.com. At this time, we do not offer buy-online-pickup-in-store at any of our Microsoft Experience Centers.
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We are focused on our existing Microsoft Experience Centers and investing in our ongoing digital transformation journey to create a best-in-class experience for our customers. We have no plans to reopen physical retail stores.
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At the moment, we don’t host workshops or trainings. In the meantime, we offer new workshops and trainings for kids, families, businesses, and job seekers online.
-
Our gaming lounge will be open to the public with limited hours, and we will continue to follow health and public safety experts and guidance from local governments.
-
Our greatest priority is the health and safety of our employees and customers. We are implementing additional safety measures based on the guidance of health officials. These include limiting the number of customers within Microsoft Experience Centers and providing clear signage and instruction to facilitate safe distancing, eliminating in person events, providing masks and gloves to customers as needed, implementing additional cleaning procedures, and adding hand sanitation stands.
-
Customers who have a Microsoft Store gift card can contact support at 1-877-696-7786 for a refund of the remaining value of the card.
- [1] Answer Desk services limited to Windows troubleshooting and reinstallation on Surface and Xbox devices. Subject to availability. See associate for details.
- [2] Appointment virtually by Teams. Must be 18 or older. Terms applicable to Microsoft products and services apply. See associate for details.
- [3] Must be at least 4 ft (48”) tall and under 300lbs