Warranty & Service

Check the warranty status of your Surface device, find out if your issue is covered under existing warranty or submit a service request for repairs.

Warranties

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Check your Warranty

Enter your device’s Serial Number and go straight to your personalised Warranty Status.

CHECK WARRANTY
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Our Standard Warranty

Learn more about our standard warranty and answers to FAQs regarding warranties.

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Out of Warranty Service

Find out more about our Out of Warranty Service, if you’re eligible and what the expected replacement fees may be.

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Compare our Warranty Plans

Learn more about the warranty plans available for your Surface device.

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Servicing & Repairs

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Submit a Service Request online

Do you need more help? Maybe your issue is more complex and can’t be resolved through self-service. Simply follow the steps to submit a Service Request online.

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Protecting your data before the service process

Learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface. Here are some FAQs and their answers.

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Surface Data Eraser

Find out how the Surface Data Eraser tool can help you securely wipe data from your Surface devices. .

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