Microsoft UK & Ireland AI Hub

Leading the way in the age of AI

“AI is the defining opportunity of our generation,” said Darren Hardman, CEO of Microsoft UK & Ireland. In economic terms, it offers the potential to add £550 billion to UK output by 2030.

Agentic AI is the next frontier of artificial intelligence - enabling leaders to unlock smarter decision-making, innovation and measurable ROI.

This isn’t just about adopting new tools. It’s your opportunity to reimagine how your organisation creates value, competes and thrives in the AI era.

Unlock the next frontier

Hear from Darren Hardman on agentic AI

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Reinvent customer engagement

Transform customer experiences with intelligent, always-on AI.

Reimagine how you engage customers using AI agents that automate service, personalise interactions and resolve issues faster. Deploy and customise virtual sales and support agents to strengthen relationships, reduce costs and build loyalty at scale.

This new standard of customer experience is guided by our Trustworthy AI commitments to privacy, transparency and fairness - helping you grow trusted connections that drive real business outcomes.

Discover how Microsoft AI is reinventing customer engagement

Adam Paice, Head of Digital Proposition, Virgin Money

Customers can interact with Redi, our virtual assistant, exactly as they’d interact with a live agent on the phone. Redi has a really high customer satisfaction score. When the virtual assistant can’t help and hands over to live chat, customers know what is happening and our colleagues are better informed and on point - so we see the satisfaction scores go up all round.

Enrich employee experience

Empower your people to unlock new value with AI tools.

Enhance productivity and employee growth with AI-first tools and intelligent assistants built for the modern workplace. By helping automate admin and surface contextual insights, Microsoft AI empowers every team member to work smarter, learn faster and deliver greater impact.

Backed by our Secure Future Initiative, you gain a trusted partner to protect your people and data with industry-leading security and compliance.

Discover how Microsoft AI is helping enrich employee experience

Mustafa Suleyman, CEO of Microsoft AI

Today at Microsoft AI we build AI to empower people, and I’m focused on making products like Copilot responsible technologies that enable people to achieve far more than they ever thought possible, be more creative, and feel more supported.

Bend the curve on innovation

Accelerate breakthroughs with secure, AI-powered innovation.

Whatever your industry, move faster from idea to impact with AI that fuels discovery and speeds execution. Streamline R&D, automate admin and generate insights that spark breakthroughs and deliver measurable value. Build your “Frontier Firm” with hybrid teams of people and AI agents, scaling innovation securely and sustainably.

With Responsible AI and rigorous compliance built in, Microsoft helps you innovate boldly - with the trust and support of a strategic partner.

Discover how Microsoft AI is bending the curve on innovation

Elaine Rodrigo, Chief Insights & Analytics Officer, Reckitt

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Reshape business processes

Reimagine operations with AI-powered process automation.

Redesign workflows with an AI-first approach that drives efficiency and empowers people to focus on more strategic tasks. Use intelligent agents that automate repetitive tasks, simplify operations and optimise back-office functions - boosting productivity and freeing resources to focus on growth.

As your teams work smarter, Microsoft’s end-to-end security and compliance keep every process protected and resilient, so you can scale with confidence.

Discover how Microsoft AI is reshaping business processes

Darren Hardman, CEO of Microsoft UK & Ireland

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Microsoft AI Tour in London: watch highlights

Don’t miss key insights from our flagship event, where leaders explored innovation at the AI frontier.

Power your transformation with AI: four business strategies

From employee experience to innovation, discover how Microsoft AI can reshape value across your organisation.

Enrich employee experience

Reinvent customer engagement

Reshape business processes

Bend the curve on innovation

Build skills to continue your AI journey

Empower yourself - and your team - to lead confidently in the era of AI with our stand-out learning resources.