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A Surface Pro 8, Laptop Studio and Studio 2 with an Xbox Series S console.

Microsoft Extended Hardware Service

Every device comes with Microsoft’s Limited Hardware Warranty. For added peace of mind, Microsoft Extended Hardware Service provides additional coverage beyond the warranty. If something goes wrong, you’re covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Extended Hardware Service gives you extended mechanical breakdown coverage and technical support.

Drive (SSD) Retention1

You can retain the SSD from your device during a service event, empowering you with more control over your privacy, data, and security.​

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, so you can do more.

Choose one of these options to get Microsoft Extended Hardware Service

A person browses XBOX games on his Surface device with a Wireless Controller.

Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Extended Hardware Service when you buy a new Surface or Xbox.
Shop Surface Shop Xbox Consoles
A Microsoft Store associate helps a customer set up a Surface device.

Option 2: Contact Microsoft Support

You can also get Microsoft Extended Hardware Service by contacting one of our support service agents who will check your device eligibility.
Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Protection Plan

Surface Xbox Consoles
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Microsoft Support

Already have a Microsoft Protection Plan? We can help with everything from registering your device to coverage status and expert technical support.
Check Coverage Status Microsoft Complete Support Terms And Conditions

Why shop from Microsoft Store

Free shipping and returns

Get free 1 to 2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Learn about shipping Learn about returns

Get the best price

If we drop the price of a physical product within 60 days, we'll give you a one-time price match.
Learn more

Get it now, pay later

Flexible payment options help you pay how you want, at Microsoft Store.
Learn more

Cash out when you trade in

When you trade in an eligible device, you get cash back and your device is recycled.
Learn more Check your device’s eligibility
Learn about all the benefits of shopping at Microsoft Store

For all Protection Plans, please reference the Terms and Conditions for the limit of liability and the applicable exclusions of the Protection Plan. 
This Protection Plan is classified as a service contract per local regulations. 

For protection plan support visit Microsoft Support.
[1] Drive (SSD) Retention permits customers the option to retain their removable SSD during service events at no additional charge. Drive Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the technical specifications on the product’s description page. Microsoft recommends that only technically inclined individuals with the knowledge, experience, and required tools perform the SSD removal following Microsoft’s instructions. Opening and/or repairing your device can present electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Microsoft is not liable for any damages sustained. Further, any resulting damage to the device or component will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • Any offers shown are for a limited time while supplies last. See terms.
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