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Microsoft Store Deals

 

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Frequently asked questions

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What's Microsoft's return policy?

If you purchased a product from Microsoft or Microsoft Store, you can request a return. You'll then find out if your product is eligible for a return. If you purchased a product from another organisation and have changed your mind, you may contact that organisation to inquire about returns or refunds (subject to their refund policy). You can check your Order history to verify what you've ordered from Microsoft. Learn more about Return Policy 

How can I gift XBOX Game Pass Ultimate, XBOX digital games or add-ons?

Visit Microsoft Store and find the game, add-on, or subscription you wish to send as a gift. Then, click on “Buy as a Gift,” right below the buy button. After you log in to your Microsoft account, choose your payment method and you’re ready to go.

Can you help me find the right product that fits my needs?

Our Microsoft Store associates can help you choose and order any product we sell on the Microsoft Store. You can contact them via chat, telephone (0800 026 0329). And if you need support getting your new product set up, our team can help with that too. Learn more about Microsoft Store Support

Can you help me choose the right Surface device for me?

Yes, just answer a few questions on this form about what’s important to you and your needs, and we’ll help you find the perfect Surface model. If you need to speak with an agent, our Microsoft Store associates will be happy to help you as well. Please contact Microsoft Store support for assistance.

Does Microsoft have a rewards program?

Yes. Earning rewards is simple, easy, and fun—just search, shop, or play with Microsoft and you’ll be on your way to earning more than ever. Get rewarded for doing what you love! Learn more about Microsoft Rewards Program

Does Microsoft offer student discounts on Surface devices?

Yes. Microsoft Store offers up to 10% off on select products and services for eligible students, parents and teachers. Check your eligibility.

Free returns through January 31, 2027: Holiday extended return policy available with eligible physical products purchased between October 1, 2026- December 2, 2026 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2027. For purchases made outside the window of October 1, 2026 – December 2, 2026, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.

 

Extended Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centers in select markets between October 1, 2026 – December 2, 2026. Holiday purchase price adjustment may be requested until January 31, 2027. Purchases made outside the window of October 1, 2026 – December 2, 2026: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received.

 

Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes Surface for Business devices and accessories, and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.


Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.

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