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Microsoft Copilot for Service

Modernize your contact center with a copilot designed for service. Copilot for Service includes Copilot for Microsoft 365 and extends your existing contact center with generative AI to enhance service experiences and boost agent productivity.

Transform service experiences

Improve agent productivity with a copilot in the flow of work.

Tap into your data, wherever it resides

Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.

Increase agent productivity with tools in the flow of work

Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a copilot for agents docked in the tools they use every day.

Create a solution tailored to your contact center

Configure and customize Copilot for Service to meet your unique needs.

Fuel generative AI-powered conversations

Connect to all your data—including CRM, contact center systems, and other sources—to enable AI-powered conversations without replacing your existing solution.
  • Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.
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  • Get up and running right away, accelerating time to production by reducing integration and development efforts.
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  • Easily configure Copilot for Service to meet your needs, and further extend your copilots to unique requirements with Microsoft Copilot Studio.

Enhance agent productivity in the tools they use every day

Help agents be more productive and better serve customers with a copilot available where your agents work—such as Microsoft 365 apps, CRM services, and other tools.
  • With Microsoft Copilot for Microsoft 365 included, enable agents to access Copilot in Outlook and Copilot in Teams to summarize cases, update CRM records, and draft emails.
    Two persons having a Teams video call with copilot open in the right side tab.
  • Empower agents to respond to customers with generative AI-powered answers from knowledge base articles, documentation, agent handbooks, and other sources.
    Image showing conversation in copilot for service.
  • Deliver a copilot to agents in tools they already use such as Salesforce, ServiceNow, and Zendesk.
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Pricing and availability

Contact your Microsoft representative to learn more about pricing and availability.
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Experience Copilot in Dynamics 365 Customer Service

Explore new copilot capabilities and product enhancements in Dynamics 365 Customer Service.
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Use AI for your entire business

Increase productivity with AI capabilities built into Microsoft tools and services.

Implementation and support

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See how to get started using Copilot for Service in your organization.
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Connect with and learn from experts and peers.
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Find Copilot for Service help and learning content for employees.