Order Tracking
Manage your orders
Check order history, track shipping, and more from Microsoft Store.
Frequently Asked Questions
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Guest check out is available in select market and for select items added to your cart. If eligible, you will see a Check out as a guest option in the Cart.
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For more payment methods and shipping options, check out with a Microsoft account.
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To receive a student, parent or teacher discount, you will need to check out with a Microsoft account.
Sign in to check your eligibility. -
To use your gift card, you will need to check out with a Microsoft account.
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Yes, orders placed as a guest are eligible for the low-price promise.
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You can view, track, cancel, and return your guest order through Guest Order Lookup.
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Orders placed as a guest can only be managed through Guest Order Lookup and are not linked to your Microsoft account.
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If your order number starts with a “G” you have checked out as a guest. Please view and manage order details through Guest Order Lookup.
If your order number does not start with a “G”, you can view and manage order details through your Microsoft account order history page.
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If you purchased a hardware product from Microsoft, you may be able to request a refund. For detailed info about the return and refund policy, see Microsoft Terms of Sale.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
- Find the relevant order and select Start a return.
- Follow the instructions on the screen to get a prepaid shipping label for the return.
Note: If you can't get a prepaid shipping label for the return, contact support.
- Once we receive your item, a refund will be issued in 3-5 business days.
For more information about hardware refunds, please see Returning items you bought from Microsoft for exchange or refund.
- You can start a return through Guest Order Lookup. You will need the email address used and your order number.
Why shop at Microsoft Store
We offer free shipping and free returns. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honour a one-time price adjustment. Enjoy extended returns and extended price promise through 31 January 2026.
Free returns through January 31, 2026
Enjoy free shipping with no minimum purchase. Plus, we'll accept returns on most physical products through 31 January 2026.
Price promise all season long
Buy gifts now, enjoy extended price promise through 31 January 2026. If we drop the price of a physical product, contact us and we'll honor a one-time price adjustment. Exclusions apply.
Education discount
Education students, parents, and faculty are eligible year round for an education discount up to 10% off select products, including Surface devices.
Free support
Our experts are here to help online or by phone. Get support for downloading, installing, or activating Windows or Office, and for technical support or account & billing questions.
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Discounts: Supplies limited. Actual savings depends on product availability.
- Free returns through January 31, 2026: Holiday extended return policy available with eligible physical products purchased between October 1, 2025- December 2, 2025 from Microsoft Store online and Microsoft Experience Centers in select markets. Holiday purchases made during that window can be returned through January 31, 2026. For purchases made outside the window of October 1, 2025 – December 2, 2025, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time
- Price promise all season long: Holiday extended price promise valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between October 1, 2025- December 2, 2025. Price adjustment may be requested until 31 January 2026. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Centre. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Centre, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit.
- Any offers shown are for a limited time while supplies last. See terms.
- To view product safety information, click here.