Pioneering Security and Insight in a Connected World

EXL is a global leader in analytics, business process management, and digital solutions, specializing in data-driven industries such as insurance, healthcare, banking, and retail. With over 750 customers and a workforce of 60,000, EXL generates $1.8 billion in revenue and has achieved a remarkable 19 percent compound annual growth rate over the past three years.

Half of its revenue now comes from data and AI–led services, which showcases its relentless focus on innovation and value creation. Serving 9 of the top 10 United States insurers, 6 of the top 10 healthcare payors, and 8 of the top 10 banks in the United States, EXL stands at the forefront of digital transformation, delivering more than fifty industry solutions to clients worldwide.

EXL’s approach to AI is anything but conventional. Rather than layering technology atop legacy systems, EXL has reimagined its security operations center as an intelligent, unified platform powered by generative AI and advanced automation.

Security Copilot, developed in partnership with Microsoft, is the central enabler of this transformation. Acting as an AI–powered assistant, Security Copilot accelerates triage, investigation, and response, empowering both analysts and decision-makers.

By embedding natural language processing, Security Copilot allows security teams to execute queries using non-technical terminology, analyze data, and uncover and respond to threats with greater clarity, speed, and confidence. EXL’s next-generation security operations center integrates Sentinel for security information and event management, Logic Apps for orchestration, Defender External Attack Surface Management for comprehensive visibility, and User and Entity Behavior Analytics for advanced threat detection.

With over 5,000 log sources ingested daily from on-premises and multi-cloud environments, EXL achieves comprehensive attack surface coverage and enhanced threat visibility. By integrating intelligence and advanced automation into every layer, EXL is saving 40 man-months annually and has achieved over 30 percent efficiency gains in incident enrichment and response. Governance is strengthened through dynamic dashboards, automated incident communication, and near real-time posture insights, ensuring that security is both proactive and resilient.

With this transformation, EXL has gained broader visibility into organizational threats, reduced response times by 30 percent, and empowered its teams to shift from reactive to proactive, intelligence-driven security management. The initiative has improved operational efficiency, optimized costs, and strengthened client confidence to pursue their digital ambitions.

By embedding AI at the core of its operations, EXL is setting new standards for a more intelligent, secure, and connected future.

“At EXL, data and AI are core to how we drive lasting value for our clients, and ensuring trust and security is essential to that commitment. We have built a two-part framework that focuses on integrating AI into our security posture while securing AI itself. Today, we detect threats in less than ten minutes and respond within thirty, and we are maintaining zero critical vulnerabilities in our AI environments as we continue to strengthen and scale these capabilities. Working with partners like Microsoft, we are continually advancing our capabilities and leveraging AI within our cyber defense to ensure our clients remain protected and resilient.”

Rohit Kapoor
Chairman and Chief Executive Officer