Transforming Air Cargo operations with AI Innovation

QuantumID Technologies, through its f lagship SmartKargo platform, is leading the evolution of the air cargo industry with a vision to simplify and accelerate global freight operations.

 Serving over 25 airlines worldwide, SmartKargo empowers freight forwarders, cargo agents, and airline sales teams to move goods efficiently, securely, and compliantly across continents. The company’s purpose is rooted in enabling seamless logistics, driving operational excellence, and fostering innovation in air transportation.

At the heart of SmartKargo’s transformation is a bold, frontier approach to AI. Rather than relying on manual calls and complex application interfaces, Innovation at SmartKargo is holistic and deeply embedded across functions be it AirCargo or eCommerce.

120 AIRCAM is SmartKargo’s flagship AI powered solution, purpose-built to transform the air cargo industry. Launched as part of SmartKargo’s broader vision for digital innovation, AIRCAM is deployed at scale and is already delivering measurable impact for both airlines and freight forwarders. By leveraging advanced artificial intelligence and technology, AIRCAM enhances revenue opportunities across the Airlines and Aviation Cargo sectors. As a robust System of Records, it provides a high-quality, data-rich platform that enables powerful optimizations.

In addition, SmartKargo has introduced the Freight Forwarder AI Assistant—a conversational companion app within the SmartKargo Cargo Management System. This assistant uses natural language processing to let forwarders easily inquire about flight schedules, check rates, make bookings, and track shipments through a simple chat interface. It also simplifies complex procedures for shipping special cargo, such as documentation and packaging for precious metals or perishables. With intuitive, conversational commands, forwarders can make bookings and manage shipments efficiently, even while on the move.

Governance is maintained through assistant-led, agent-augmented, and agent-operated workflows, where AI agents help individuals perform tasks faster, work alongside teams, and manage workflows with human oversight. This approach ensures accuracy, compliance, and continuous improvement across the logistics value chain.

The outcomes of SmartKargo’s AI–driven transformation are significant. Airline sales staff experience increased productivity, freight forwarders operate with greater efficiency, and compliance with shipping regulations is improved. The AI assistant has reduced the burden of manual calls, streamlined booking and information retrieval, and enabled faster, more reliable cargo operations. SmartKargo’s leadership in AI is reflected in its commitment to measurable impact, industry recognition, and a relentless focus on human and AI collaboration.

SmartKargo Technologies exemplifies how visionary leadership and AI can reshape an industry. Through intelligent systems, adaptive operations, and an unwavering commitment to empowering its people, SmartKargo is transforming air cargo logistics —establishing new standards for innovation, efficiency, and growth across the transportation sector.