Redefining Enterprise Efficiency through AI-driven Transformation

UST is a global leader in information technology services and business advisory. It helps enterprises across banking, financial services, insurance, healthcare, retail, and manufacturing thrive in a rapidly evolving digital landscape. UST’s purpose is to blend human expertise with advanced technology. The company delivers transformative solutions that enhance employee experiences, reimagine customer engagement, and modernize business operations.

UST has moved beyond siloed data systems and manual, fragmented processes to drive a comprehensive, multi-pronged AI transformation. It built a governed data estate by migrating two decades of human resources and operational data into Microsoft Fabric. This created a unified foundation for AI-driven analytics, automation and insights.

On the employee front, UST deployed 5000 Microsoft 365 Copilot licenses to enhance productivity and collaboration. Weekly enablement reviews ensure consistent adoption and measurable value. In parallel, UST rolled out approximately 3,400 GitHub Copilot licenses to drive developer productivity and code quality while exploring Copilot Studio for new departmental agents and piloting Security Copilot agents to automate threat triage and incident response.

UST’s unified Fabric platform streamlines human resources and operational workflows, replacing manual data handling with automated ingestion, lineage tracking, and policy enforcement. Teams use assistant-led and agent-augmented workflows to drive measurable impact and continuous improvement. Formal oversight ensures that every technological intervention aligns with business objectives and regulatory requirements. By scaling GitHub Copilot adoption and piloting Security Copilot, UST is paving the way for an agent-driven enterprise where human led oversight and AI-operated tasks ensure continuous innovation.

UST’s AI-driven transformation has resulted in profound enhancements. Around 2000 employees perform 11 or more actions per week using Copilot, finding rapid assistance for emails, document generation, and meeting summaries. Copilot deployment signals UST’s move toward blending human expertise with AI to deliver faster, more responsive services. The unified data estate streamlines workflows, boosts productivity, and lays the groundwork for next-generation innovation. Together, these initiatives mark UST’s shift towards an organization where intelligence is embedded in every function. The company continues to co-develop industry-specific AI agents, enhance employee experiences, streamline operations, and unlock new business value.

UST’s AI-first foundation positions it for the next wave of digital transformation. The company is paving the way for intelligent, self-optimizing operations that will shape the future of enterprise technology.