Empowering innovation with GenAI
Birlasoft is harnessing the power of AI and Generative AI to transform operations across HR, Legal, Pre-sales, IT Support, Sales Operations, and core delivery functions, achieving remarkable productivity gains with M365 Copilot.
Innovative in-house applications, such as B-Hive—a GenAI conversational bot—address over 94% of policy-related queries with personalized responses. Similarly, Solución, a GenAI-driven solution integrated with ServiceNow, serves as the first line of response for IT tickets, efficiently managing over 10 internal applications bringing enhanced operational efficiency.
Boosting productivity
Birlasoft leverages AI and GenAI to drive innovation across HR, Legal, Presales, IT Support, Sales Operations, and core delivery, significantly boosting productivity with M365 Copilot.
Key achievements include:
B-Hive GenAI Bot: Handles over 94% of policy-related queries with personalized responses, improving employee support.
Solución GenAI Solution: Integrated with ServiceNow, acts as the first line of response for IT tickets, managing over 10 internal applications.
Ticket Resolution Efficiency: Solución resolves 73% of applicationknowledge- related tickets, reducing mean-time-to-resolve from 55 hours to nearly zero.
Angan Guha
CEO & MD
Birlasoft
Birlasoft’s adoption of AI and GenAI solutions marks a transformational shift, positioning us at the forefront of industry innovation. Our mission is to revolutionize enterprise operations and enhance employee experiences. In collaboration with Microsoft, we launched the GenAI Centre of Excellence, developing over 50 use cases. Our GenAI-ready workforce and Cogito platform propel enterprises for a new era of innovation and optimization.
94%
of policy-related queries handled by B-Hive
73%
of application-knowledge-related tickets resolved by Solución
12,500+
Birlasoft employees trained on Generative AI
Birlasoft is a global company that offers digital, enterprise, and IT services to various industries.
More details at https://www.birlasoft.com
Bennett Coleman & Co
Blusmart Mobility