Reducing delinquencies
The collections process—recovering overdue loan payments—forms a critical function in the lending value chain. Historically, collections have relied on human-intensive methods: call centers, f ield agents, and manual follow-ups.
With new advancements, Agentic AI needs to take over the human labour to increase efficiency and reduce cost.
Improving collections
Saarthi AI as a partner to Microsoft, depends on critical AI systems and components like Speech to Text and Text to Speech (Azure Cognitive Services), while blob storage is used for streamlining session data storage. The Agentic AI platform built using these services has helped in:
15–30% reduction in delinquency vs. human-driven models
60–90% reduction of cost-to-collect per account (depending on scale)
65-85% increment in connectivity with specialised persona-based engagement orchestration
Vishwanath Jha
CEO
Saarthi AI – a category-defining provider of agentic AI solutions for the debt collections market with a mission to revolutionise debt recovery by delivering empathetic, efficient, and compliant borrower engagement at scale through advanced Voice AI and persona-based orchestration.
15-30%
reduction in delinquency
60-90%
reduction of cost-to collect per account
Saarthi.ai aims to power every customer conversation with near-human AI that’s affordable.
More details at https://www.saarthi.ai/
Blusmart Mobility
Brandix Apparel Pvt Ltd, Sri Lanka