Revolutionizing customer support with GenAI
Banks and financial institutions face challenges in customer support across various channels, as customers prefer not to interact with rule-based flow-oriented bots. There are significant delays in resolving queries due to a limited number of agents and an increasing volume of calls. Also, the cost of customer service continues to rise.
Fluid AI’s Generative AI Customer Support Platform revolutionizes customer interactions across multiple channels—chat, email, WhatsApp, and telephone—by harnessing the power of Azure OpenAI. This platform delivers seamless, efficient, and personalized customer support, enabling businesses to improve response times, enhance satisfaction, and reduce operational costs through advanced AI capabilities.
Lifelike interactions
Fluid AI’s Generative AI Customer Support Platform transforms customer interactions across channels using Azure OpenAI. This AI Assistant delivers instant responses, integrates seamlessly with a bank’s systems, and adheres to robust security and customer verification protocols.
Real-time, lifelike voice interactions: Directly integrates with the bank’s phone systems for natural, human-like conversations. Users can interrupt mid-sentence, change topics seamlessly, or provide incomplete information—Fluid AI adapts effortlessly.
Email mastery: Handles a wide range of emails and sustains threaded, back-and-forth conversations to gather more details when needed.
Omnichannel excellence: Whether it’s chat, email, voice, or WhatsApp, Fluid AI meets customers where they prefer, ensuring smooth, consistent experiences.
Empowering human agents: Assists support teams by providing quick, AIpowered responses, enhancing productivity and accuracy.
Fluid AI redefines how customers and banks connect, offering smarter, faster, and more human-like support than ever before.
Abhinav Aggarwal
Co-founder and CEO
At Fluid AI, we believe great customer support isn’t just about solving problems— it’s about creating connections. Our platform uses AI to make every interaction faster, easier, and more natural, the way it should be.
90%
of queries autonomously handled
3x-4x
increase in customer service volume without additional costs
30%
boost in customer satisfaction
Fluid AI assists companies in implementing cutting-edge AI technologies within their organizations.
More details at https://www.fluid.ai
Federal Bank