Powering Patient-Centered Care in a DigitalWorld

DeliverHealth is a software firm dedicated to simplifying the complexities of healthcare for providers across the United States, Canada, and Australia. Serving 60,000 providers and 800 medical systems, including many multi-hospital networks, DeliverHealth empowers clinicians and administrators to focus more on patient care. By streamlining electronic health records and revenue cycle management, DeliverHealth is transforming the operational backbone of modern healthcare, enabling organizations to deliver better outcomes with less administrative burden.

DeliverHealth’s transformation is driven by a frontier approach to AI. By embedding AI within its support and reporting functions, DeliverHealth has reimagined its operations, making them smarter and more efficient. The DH-Assist 3 platform, built in Microsoft Copilot Studio and integrated with SharePoint, and Teams, is designed to reduce call volume, improve service level agreement adherence, and provide customers with immediate self-service capabilities. This AI-powered assistant standardizes case intake, guides Tier-1 representatives through troubleshooting, and delivers real-time ticket status, all while surfacing knowledge base content and escalating priority issues automatically. The result is faster, more consistent resolutions, reduced training time, and a significant boost in first-line accuracy.

DeliverHealth is taking innovation beyond support functions and extending it to operational reporting. The Hospital Report Automation Agent will leverage Copilot Studio to generate, store, and distribute monthly hospital performance reports for approximately 100 locations. This agent will eliminate manual reporting, ensure consistent and timely delivery of performance metrics, and maintain full compliance with data privacy requirements. By automating these critical processes, DeliverHealth saves time, reduces the risk of errors, and enhances the reliability of its services.

The transformation is delivering tangible impact across DeliverHealth’s operations. Hundreds of support cases are influenced monthly by chatbot guidance, improving resolution times by 40 percent, and reducing Tier-2 escalations. The company’s solutions have enabled faster triage, higher net promoter scores through instant, accurate self-service, and a measurable reduction in manual effort for hospital reporting. These advances translate into more efficient operations, greater customer satisfaction, and a stronger foundation for future innovation.

DeliverHealth is transforming patient care and operational excellence by integrating AI in its operations. By satisfying the needs of healthcare providers, it is creating a connected, efficient healthcare ecosystem that enhances the quality of care delivered to every patient.

“AI isn’t about replacing people — it’s about amplifying their impact. At DeliverHealth, we’re using AI to simplify the work that distracts clinicians so they can focus on what matters most: caring for patients.”

Sasanka (SY) Yella Manchali
Chief Executive Officer