Orchestrating the Future of Enterprise Transformation with Agentic AI

HCLTech is a global technology leader shaping the future of enterprise innovation, operating at scale with more than 240,000 users and a presence across industries. Its aim is to deliver end-to-end solutions that drive tangible outcomes for clients while transforming business models and enabling growth, differentiation, and innovation. Its strategy is rooted in measurable impact, as evidenced by new bookings in recent quarter surpassing $2.5 billion and crossing the $100 million revenue milestone in Advanced AI.

At HCLTech, AI is not just an overlay, it is at the very heart of next generation of enterprise innovation. Since 2016, the company has been at the forefront of AI advancement - from its work in engineering foundational AI and early automation to the breakthroughs of GenAI and now Agentic AI and Advanced AI. As industries shift from experimentation to AI at scale, HCLTech enables enterprises to embrace AI as a native capability embedded across systems, workflows and decision-making, boosting operational efficiency, enabling entirely new capabilities and opening pathways to new markets.

At HCLTech, AI is the foundation of next generation business transformation. Through its full-stack AI ecosystem, including its GenAI-powered platform, AI Force, the company drives operational efficiencies, automates workflows and modernizes legacy systems to advance innovative breakthroughs for global enterprises. The company’s commitment to proactive disruption and measurable outcomes positions it as a leader in intelligent automation for professional services and global system integration.

Choosing not to simply layer AI into legacy systems, HCLTech has developed the LUMI Super Assistant on Copilot Studio, a super bot designed to automate routine tasks. It enhances employee self-service with 24/7 support and facilitates seamless communication and collaboration. LUMI orchestrates a network of specialized agents, assigning tickets to resolver agents that interact with employees and connect to backend systems. It helps them work toward resolution, handing off to human staff as needed. This agentic framework reflects true frontier thinking, as it reduces support ticket resolution time from a week to minutes and enables redeployment of 30% of support staff to higher-value work.

The LUMI Super Assistant has gone live for 10 use cases, serving over 180,000 users, with another 30+ use cases launching by early 2026. The new process resolves cases 40 percent faster and will support redeployment of support staff. At the same time, Copilot Chat and Microsoft 365 Copilot have reached 85,000 and 18,000 monthly active users, respectively. These advances set new benchmarks for operational excellence, customer experience, and business growth.

By combining deep engineering expertise with an AI-led operating model, HCLTech is charting new paths for the industry. Its journey highlights how human potential and AI work in concert. Spearheaded by this collaboration, the company stands poised to redefine what’s next for the global technology industry and its clients

“We are honored to be recognized as a Frontier Firm by Microsoft, acknowledging our leadership in enterprise AI adoption and the strength of our Advanced AI portfolio. Crossing $100 million in Advanced AI revenue per quarter marks a significant milestone and reinforces the momentum behind our strategy. We appreciate the confidence our clients and partners place in us as we embrace AI to elevate operational excellence, expand our capabilities and deliver meaningful impact.”

C. Vijayakumar 
Chief Executive Officer & Managing Director