Redefining Employee Engagement Through In-House AI Innovation

L&T Technology Services (LTTS), a global leader in engineering and technology services, is driving transformative change for enterprises across industries. With a steadfast commitment to excellence, LTTS empowers organizations to solve complex challenges and accelerate progress in an increasingly digital world. At the heart of this vision lies a relentless pursuit of smarter, more efficient, and human-centric solutions.

In a bold step toward redefining employee experience, LTTS has developed LINA (LTTS Intelligent Networking Associate)—an advanced AI-powered digital associate built entirely in-house. LINA represents LTTS’s strategy to embed intelligence at the core of its operations, creating a seamless, unified support ecosystem for employees. Unlike traditional models that rely on fragmented channels and manual processes, LINA serves as a centralized intelligent associate, addressing day-to-day queries across multiple domains—human resources, legal, finance, marketing, IT, policies, and internal workflows. Beyond answering questions, LINA executes tasks such as conducting company research, applying for leave, summarizing documents, regularizing attendance and many more. By delivering instant, accurate responses and automating routine activities, LINA significantly reduces dependency on manual support channels, ensuring employees have effortless access to information.

LTTS’s approach blends human expertise with machine intelligence, enabling agent-augmented and assistant-led workflows that foster agility and efficiency. The deployment of LINA has transformed productivity by eliminating the need for employees to navigate multiple systems for answers. This shift has reduced the workload on support teams, allowing them to focus on strategic initiatives that drive business growth.

The impact of LINA extends beyond convenience. By streamlining processes and enabling self-service, LTTS has elevated operational efficiency, saved valuable employee time, and enhanced overall engagement and satisfaction. These advances translate into tangible business value, positioning LTTS as a pioneer in leveraging AI to boost productivity and empower its workforce.

LTTS’s journey underscores a powerful truth: innovation achieves its greatest impact when it enhances human potential. Through LINA and its broader AI strategy, LTTS is not only revolutionizing engineering and technology services but also setting new benchmarks for employee experience in the digital era. This initiative exemplifies the spirit of human–AI collaboration, where technology serves as an enabler of progress and creativity.