Turning Ambition into Enterprise Impact with AI

Persistent Systems, a global leader in digital engineering and enterprise modernization, is partnering with businesses to help them become software-driven and future ready. Renowned for its expertise in cloud computing, data and AI, and software product engineering, Persistent empowers organizations to accelerate innovation and digital transformation. The company’s comprehensive portfolio includes cloud and infrastructure, data and analytics, customer experience transformation, intelligent automation, and enterprise information technology security. Positioning it at the forefront of shaping the next generation of digital enterprises.

In 2025, Persistent identified a seismic shift in how organizations operate, drawing inspiration from the frontier firm model—a blueprint for AI-powered, human-led enterprises. The company set out to reimagine its internal workflows and client delivery models, blending human ingenuity with AI-driven automation to create a scalable, agile, and innovation-first organization. Rather than simply layering technology onto existing systems, Persistent launched a self-service platform that enables employees to consume enterprise services, initiate workflows, and obtain resources independently. Microsoft Teams became the primary interface, integrated with Copilot for conversational engagement, while Outlook served as a secondary channel, eliminating context-switching and delivering a seamless experience for more than 26,000 employees.

Persistent’s innovation strategy is powered by the AssIstX Framework, a modular, AI driven ecosystem, designed to simplify processes, drive efficiency, and augment human intelligence. This federated ecosystem of domain-specific agents, such as PiAssIst for policy queries, ContractAssIst for streamlining contract workflows, ResumeAssIst and InterviewAssist for talent acquisition, and CareerAssIst for employee guidance, ensures every technological intervention delivers measurable business outcomes. Each agent features a plug-and play design philosophy, tightly aligned to Persistent’s processes and augmented with enterprise data and rules. Governance is built in through clear key performance indicators and continuous outcome tracking, making Assist a cornerstone of Persistent’s growth strategy.

The AI-driven transformation has produced tangible and far-reaching results. The AssIst Framework has delivered major efficiency gains, with over 10,000 unique users and 80,000 queries handled, achieving an 83 percent query resolution rate and an average response time of just under six seconds. Over one million profiles have been scanned to enable faster fulfilment, boosting insourcing by 10-15 percent, and driving profitable allocation. The company has realized direct savings through license optimization and helpdesk team redeployment, while productivity improvements have translated into reclaimed employee hours across regions. With enterprise-wide knowledge archives, Persistent now benefits from enhanced contract intelligence, strategic human resources planning, and improved risk assessments.

Combining expertise with astute observations, Persistent is redefining what it means to be a digital engineering powerhouse. The company has highlighted the transformative power of AI and set new standards for growth in the enterprise technology sector.