Driving business outcomes with AI
Genpact faced significant challenges due to its reliance on manual tasks, which led to excessive time consumption and effort. This inefficiency resulted in productivity losses and heightened the risk of errors and rework, impacting overall operational effectiveness
To address these issues, Genpact turned to AI-driven solutions, aiming to automate routine processes, reduce manual intervention, and improve accuracy, ultimately enhancing efficiency and minimizing risks associated with human error.
Empowering the businesses with streamlined operations
Genpact deployed Scout, a comprehensive platform that integrates a range of LLM solutions designed to streamline operations. Key functionalities, including bring-your-own files, translation, and transcription, were developed using cutting-edge technologies such as Azure OpenAI, Microsoft SQL Server, Azure Blob Storage, and Microsoft Bing.
By leveraging these Azure tools, Scout enables seamless data processing, advanced language capabilities, and improved operational efficiency. This AI-driven solution enhances productivity by automating manual tasks, reducing errors, and accelerating time-to-insight, ultimately driving business outcomes across various domains
BK Kalra
President and CEO
Genpact
At Genpact, we’re deeply focused on empowering our 125,000+ people to harness data, technology, and AI to drive meaningful value internally as well as for our clients. Training our talent actively on all AI technologies is integral to our AI-first posture. Scout is helping us innovate at scale for our clients as well as for internal Genpact end-to-end processes.
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Genpact offers comprehensive AI solutions and has proven expertise in deploying AI and analytics to improve outcomes for clients. More details at https://www.genpact.com