Finding the voice of the customer
Business often struggle to monitor & gather insights from large volumes of customer conversations in their contact centres. Inefficient handling of customers by executives often result in negative customer experiences and lost opportunities. Identifying agent weaknesses and common voice of customer are often time-consuming.
ConvoZen.AI, formerly CallZen.AI, a product of NoBroker, uses Azure OpenAI to address these challenges.
Automating quality audits
ConvoZen uses advanced machine learning to efficiently transcribe and extract insights from conversations in various languages. This enables effecting outcomes and greater customer satisfaction.
ConvoZen leverages a suite of Azure functionalities such as Azure OpenAI in a number of its ML workloads. The product has boosted its operations by automating 90% of quality audits, improving agent efficiency by 30%, and enhancing violation tracking by 16x. ConvoZen was recognized as #1 product of the day on ProductHunt, expanded its clientele beyond NoBroker.com as well, and received 190+ trial requests for the product in a span of 3 months.
Akhil Gupta
Founder, Chief Tech & Product Officer
NoBroker
We saw the vast potential of AI in transforming the real-estate landscape of India and leaped right in. Our journey with AI wasn’t just about automation; it was about reimagining the very essence of customer interaction. Over the years, this relentless pursuit led us to create bespoke Speech & NLP models. These were not just models; they were reflections of our dedication to understanding the intricacies of every conversation in any Indian language which many of the global AI leaders were not able to achieve. Callzen. AI emerged from this passion. It has taken us 5 years of hard work and multiple cycles of models and product revamp to automate almost all the conversational use-cases within NoBroker and a few months back we realised that this can be extremely useful outside NoBroker also.
90%
automation of quality audits
30%
improvement in agent efficiency
16x
enhancement in violation tracking
ConvoZen.AI enables companies to leverage AI-driven insights & actions from their customer conversations across all channels.
More details at https://callzen.ai
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