Moulded to perfection
While headquartered in India, PGP Glass has a global presence with offices and warehousing facilities across South East Asia, Europe, and Middle East. It is also serving customers in over 50 countries. A critical element, therefore, was to improve productivity, accuracy and effectiveness in communication.
PGP Glass used Generative AI technology to reduce response time internally and with external stakeholders.
Innovating across the spectrum
At PGP Glass, technology and innovation has always been at the forefront, be it in design, supply chain, operations or customer services. PGP leveraged technology for day-to-day business from mines to shopfloor to the customer’s end. By introducing Microsoft 365 Copilot internally, it wanted to drive improvement in productivity with Generative AI capabilities for its employees.
Using Microsoft 365 Copilot, PGP Glass wants its employees to focus more on priorities and strategic tasks, while repetitive tasks are outsourced to Generative AI. There’s time savings in summarising documents, drafting minutes of meetings, creating RFPs or creating interview questions. Time spent in searching for files on email or SharePoint is reduced, as is time spent in replying to emails. This enables PGP Glass to stay ahead of the competition by adopting game changing technologies to transform its business.
Vijay Shah
MD & CEO
PGP Glass
M365 Gen AI Copilot is not just a productivity tool; it is a partner and assistant which guides me and my team daily. It has assisted my team in every aspect of our business, from content creation, to PowerPoint presentation creation, creating new documents and structure, to file management to email handling. It has saved us hours of work and hassle. It is part of our Gen AI Investment strategy.
Estimated 30-40 minutes
per day increase in productivity
20%
reduction in time spent in the inbox
PGP Glass is a global specialist in design, production, and decoration of glass packaging.
More details at https://www.pgpfirst.com
Persistent Systems
Physics Wallah (PW)