Unleashing the power of AI
In industries like automotive and discrete manufacturing, the stakes are exceptionally high in the field service management arena. Traditional approaches often struggle with inefficient scheduling, suboptimal routing, and delayed information access. These inefficiencies not only drain valuable time and resources but also significantly compromise customer satisfaction and service reliability.
Addressing these challenges head-on, Tavant has developed an Agentic AI Solution to advance field service management. This system uses the power of AI to transform complex challenges into streamlined operations characterized by precision and efficiency.
Improving field service
This solution is demonstrating substantial improvements in operational effectiveness and customer satisfaction.
Automated scheduling: At the core of the system, AI agents efficiently match technicians to work orders based on their skills, location, and availability
Route optimisation: These AI navigators optimise routes through cities, ensuring technicians arrive on time or even early, reducing costs and increasing productivity
Instantaneous job access: Technicians have real-time data available, enabling them to make quick, informed decisions.
Proactive troubleshooting and parts prediction: The AI not only guides technicians through complex repairs but anticipates the required parts before the need arises, dramatically reducing the likelihood of return visits.
The impact of Tavant’s Agentic AI Solution on field service management has been truly transformative. The solution has led to 40% faster resolution time and 42% increase in the first-time fix rate. This has directly contributed to 90% rise in customer satisfaction
Sarvesh Mahesh
CEO
Tavant
At Tavant, AI isn’t just a tool – it’s the engine of our innovation. By leveraging Microsoft’s AI, we are setting new benchmarks in software development, solving complex challenges, and turning them into opportunities. We’re not just adapting to the future of tech; we’re shaping it, unlocking the power of AI to deliver transformative solutions and keep our clients ahead of the pack.
40%
faster resolution time
42%
increase in the first-time fix rate
Tavant solutions powered by AI and ML algorithms, help global customers improve efficiency, productivity and accuracy to succeed.
More details at https://www.tavant.com