Summary of Changes to the Microsoft Services Agreement – 30 September 2025

We are updating the Microsoft Services Agreement, which applies to your use of Microsoft consumer online products and services. This page provides a summary of the most notable changes to the Microsoft Services Agreement.

To see all of the changes, please read the full Microsoft Services Agreement here.

1. In the header, we updated the publication date to 30 July 2025, and the effective date to 30 September 2025.
2. In the “Your Content” section, we added a new section “c.” addressing exportable data.
3. In the “Support” section, within the “Using the Services and Support” section, we made revisions removing incorrect hyperlinks and clarifying that some Services may offer separate or additional support, and such support may be subject to terms outside of the Microsoft Services Agreement.
4. We removed the “For Consumers Living in Australia” section under the “Support” section due to changes to local regulations.
5. Under the “Asia or the South Pacific, unless your country is specifically called out below” section, within “Contracting Entity, Choice of Law and Place to Resolve Disputes”, terms for residents of Australia have been removed due to changes in local regulations.
6. In the “Trial-Period Offers” section, within the “Payment Terms” section, we added verbiage clarifying that some trial-period offers may require auto-renewal to be turned on.
7. In the Service-Specific Terms section, we made the following additions and changes:
   • In the “Xbox Services” section, within the “Xbox” section, we clarified that signing in to a device or platform with your Microsoft account, or linking your Microsoft account to such a device or platform to access a non-Microsoft service, subjects you to Microsoft's usage rights described in that section. Additionally, we clarified that Xbox-specific Family Safety settings may not be enabled when accessing Xbox Game Studios games or services via a third-party device or platform.
   • In line with the changes made in the “Xbox Services” section, we added verbiage to the “Microsoft Family Features” section, under the “Xbox” section, regarding Xbox-specific Family Safety settings potentially not being enabled when accessing Xbox Game Studios games or services via third-party devices or platforms.
   • Modifications were made to the “Skype, Microsoft Teams and GroupMe” section to account for the retirement of Skype.
   • The “Restrictions and Limitations on Points” section, under “Microsoft Rewards” section, was modified to reflect that unredeemed points expire if no points are earned or redeemed for 12 consecutive months.
   • The “Cancelling Your Rewards Account” section, under “Microsoft Rewards” section, was modified to reflect that a Rewards account may be cancelled if not logged in to for 12 consecutive months.
   • A new section on usage restrictions was added to the “AI Services” section.
   • A new “Communications Services” section has been added, specifying that services facilitating communication between individuals, such as Skype, Teams and Outlook, are subject to supplemental use terms. These terms are referenced and linked within this section.
8. Throughout the Terms, we made changes to improve clarity and to address grammar, typos and other similar issues. We've also updated naming and hyperlinks.