Microsoft Complete Extended Service Plan.

Image of Surface Pro and a security protection icon in the backgroundImage of Surface Pro and a security protection icon in the backgroundImage of Surface Pro and a security protection icon in the backgroundImage of Surface Pro and a security protection icon in the backgroundImage of Surface Pro and a security protection icon in the background

Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.1

Find a business reseller to discuss pricing options for your organisation.

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Protect your investment.

Extend the life of your Surface

Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions for up to four years. Have an issue? With quick shipping options, we make it easy to minimise downtime.

Protect your device

Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection - even following drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.

Get expert help

No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.

Stay productive

At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.


Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.Man types on a Surface Pro in Cobalt while seated in an airport.

Exclusively with Complete for Enterprise

Complete for Enterprise supports your unique business needs with a scalable and efficient service, giving you:


• Claims sharing across your organisation. We know that some employees are more careful with devices than others. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters.

• Access to a separate group of claims, equal to 1% of total devices purchased. Retain your non-bootable devices and receive replacement devices with advanced exchange.

• Live online or onsite training designed with your organisation in mind. Content is customisable and schedules are flexible so you can train the right teams at the right time.

• Deployment support from the Onboarding Desk. You'll have access to deployment material to share internally, along with assistance in registering your devices and coordinating your training.

Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.Three young boys in their school uniforms huddled around a Surface Pro looking very interested.

Exclusively with Complete for Education

Benefits include:



• Claims sharing across your institution. Whether it's a school district, department or classroom – we’ve got you covered. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters, using your Surface to learn.

• The Onboarding Desk to help you get up and running smoothly. You'll have access to our Smart Start resources – custom content for your institution on how to use your Surface device and Windows 10, along with how to submit a claim and other FAQs.

• Live online or onsite training designed with your institution in mind. You'll walk away from this training feeling more confident and comfortable with your new Surface.

Compare service plans.

Standard Extended Hardware Service Plan Microsoft Complete for BusinessMicrosoft Complete for EnterpriseMicrosoft Complete for Education
Plan Basics
Warranty CoverageIncludedWith purchaseWith purchaseWith a purchase of 250 or more devicesWith purchase of an EDU-qualified device
Plan LengthVaries by country (1-2 years)3 or 4 years3 or 4 years33
ActivationActivated from day device is received by customerCan add up to 45 days from date of purchaseCan add up to 45 days from date of purchaseDate of device purchaseCan add up to 45 days from date of purchase
Exchange Timeline (business days)5-8 (varies by country)3-5 (varies by country)3-5 (varies by country)3-5 (varies by country)3-5 (varies by country)
Hardware service
Manufacturing defects for your surface devices including battery life
Accidental damage protection
Coverage for drops, spills, power surges, ETC.
Support for your business
Surface set-up support90 days90 days3-4 years3 years3 years
Onboarding experience
Teacher training
Surface data eraser tool
Device replacement
Prepaid shipping
Advanced exchange
Microsoft store exchange
Account-level management
Accidental damage claims pool200% of devices purchased100% of devices purchased
1% non-bootable device allowance

Absolute Data & Device Security

Absolute Data & Device Security (sold separately) allows your organisation to persistently track and protect all of your endpoints from a single cloud-based console. In the event of loss or theft, Absolute Data & Device Security can help track and recover your devices. You can remotely manage and protect Surface to ensure and prove that endpoint IT compliance processes are properly implemented and enforced.

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1Terms and conditions apply; see full agreement here.