Frequently asked questions

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Windows 365 is the world’s first Cloud PC. Windows 365 securely streams your personalized Windows desktop, apps, settings, and content from the cloud to any device. A Cloud PC provides customers a virtualized computing experience where you can stream your Windows experience from the Microsoft cloud to any device.

 

With a Cloud PC, Windows evolves from a device-based operating system (OS) to hybrid personalized computing. Hybrid in the context of the Cloud PC refers to the Windows client OS.

 

The evolution of Windows into a hybrid local and cloud OS brings new possibilities to organizations of all sizes. With Windows 365, Windows becomes a hybrid local OS and cloud OS. Organizations can choose whether a PC, with its locally installed OS, or a Cloud PC, with its cloud-based OS, is the best fit for a particular user or role in the organization. In some cases, a user may benefit from having both and choosing the best tool for the job.

Windows 365 is for organizations of all sizes that need secure and agile hybrid work solutions for elastic workforces, distributed employees, or specialized workloads with versatile computing and storage capabilities, accessible on any device.

Windows 365 is available in two editions: Windows 365 Business and Windows 365 Enterprise.

 

Windows 365 Business is for smaller organizations (up to 300 users) that want a simple way to buy, deploy, and manage Cloud PCs. See more details and compare options.

 

Windows 365 Enterprise is for organizations that want to manage their Cloud PCs with Microsoft Endpoint Manager and take advantage of integrations with other Microsoft services, including Azure Active Directory and Microsoft Defender for Endpoint. Windows 365 Enterprise has no license limit. To use Windows 365 Enterprise, each user must be licensed for Windows 11 Enterprise or Windows 10 Enterprise, Microsoft Endpoint Manager, and Azure Active Directory P1. Microsoft Endpoint Manager and Azure Active Directory P1 are included in Microsoft 365 F3, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 A3, Microsoft 365 A5, Microsoft 365 Business Premium, and Microsoft 365 Education Student Use Benefit subscriptions, or they can be purchased separately.

Windows 365 Enterprise and Windows 365 Business include a complete cloud-based offering with multiple Cloud PC configurations based on performance needs. Customers can purchase Windows 365 as a separate license per user for a fixed monthly fee to access and use each Cloud PC. Additional costs may apply based on network usage. Learn more.

 

Windows 365 Enterprise

Customers can purchase directly from Windows365.com or from their account representative, then provision and manage their Cloud PCs using fully integrated Microsoft Endpoint Manager.

 

To use Windows 365 Enterprise, each user must be licensed for Windows 11 Enterprise or Windows 10 Enterprise, Microsoft Endpoint Manager, and Azure Active Directory P1. In addition to being available independently, these licenses are included in Microsoft 365 F3, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 A3, Microsoft 365 A5, Microsoft 365 Business Premium, and Microsoft 365 Education Student Use Benefit subscriptions.

 

If you don’t already have a qualifying license and want Windows 365 Enterprise, go to the Windows 11 Enterprise page or the Microsoft 365 page to learn more and purchase the plan that’s right for you.

 

Windows 365 Business

Customers can purchase directly from Windows365.com, set up their account without a domain and provision and manage their Cloud PCs directly from the Windows 365 homepage on the web. No other Microsoft licenses are required—simply provide a credit card number to get started.

 

Existing Microsoft 365 customers will need to complete their purchase through the Microsoft 365 admin center. Contact your global administrator or billing administrator to complete the purchase.

There is no minimum purchase required to access Windows 365. However, some licensing channels, such as Enterprise Agreement, may have minimum purchasing requirements.

Windows 365 allows one user per license and doesn’t support multiple users on a single Cloud PC.

Yes, a user may have multiple Cloud PCs assigned to them if needed. For example, a contractor who works for several companies could have a Cloud PC assigned to them by each customer.

Cancel your Windows 365 subscription any time by going to the Microsoft 365 admin center.

 

When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

When your subscription ends, standard Microsoft 365 data retention policies apply. Learn more about data retention, deletion, and destruction in Microsoft 365.

Windows 365 Enterprise customers can use the Resize feature to upgrade RAM, CPU, and storage size to meet users’ needs, such as users who require a more powerful Cloud PC to run CPU-intensive apps or users who need more disk space for file storage. Downgrade options are not currently available. The Resize feature is not currently available for Windows 365 Business. Learn more about resizing.

Customers can’t change their existing subscriptions between Windows 365 editions while retaining their data on the service. To change to a different edition, contact your Microsoft account manager or go to Windows365.com to purchase a new subscription.

Windows Hybrid Benefit is a licensing benefit that helps reduce the cost of Windows 365 Business. With Windows Hybrid Benefit, you receive a discount of up to 16 percent on your Windows 365 Business subscription if you already use Windows 11 Pro or Windows 10 Pro on a device. Savings vary by Windows 365 Cloud PC configuration and region.

Windows Hybrid Benefit is available to customers who have devices with valid Windows 11 Pro or Windows 10 Pro licenses. Each person assigned a Windows 365 Business license with a Windows Hybrid Benefit license must be the primary user of a Windows 11 Pro or Windows 10 Pro licensed device, and that device must be their primary work device. To maintain your discounted pricing, during any subscription term in which you access the Windows 365 service, you must also access the service from your Windows 11 Pro or Windows 10 Pro licensed device at least once during that same term.

 

Find out what version of Windows you’re using.

Windows 365 is meant to support a wide range of individual productivity scenarios including document and content creation, sharing, meetings and collaboration. The intended use does not include server-like usage such as website hosting and content streaming.

 

Windows 365 Enterprise

All network traffic goes through the Azure virtual network used to set up on-premises network connection. Azure bandwidth pricing will apply for network usage.

 

Windows 365 Business

Outbound data volume limits apply.

 

  • 1 vCPU / 2 GB / 64 GB: includes 12 GB of outbound data per user per month.
  • 2 vCPU / 4 GB / 64 GB, 2 vCPU / 4 GB / 128 GB, 2 vCPU / 4 GB / 256 GB, 2 vCPU / 8 GB / 128 GB, 2 vCPU / 8 GB / 256 GB: includes 20 GB of outbound data per user per month.
  • 4 vCPU / 16 GB / 128 GB, 4 vCPU / 16 GB / 256 GB, 4 vCPU / 16 GB / 512 GB: includes 40 GB of outbound data per user per month.
  • 8 vCPU / 32 GB / 128 GB, 8 vCPU / 32 GB / 256 GB, 8 vCPU / 32 GB / 512 GB: includes 70 GB of outbound data per user per month.

 

Typical outbound data activities include saving a file from the Cloud PC to an external location and data transfer outside of Microsoft cloud services. The outbound data levels included with Windows 365 Business are intended to cover these typical user activities. Beyond these levels, Microsoft may restrict bandwidth and outbound data volume on a case-by-case basis to protect quality of service for all Windows 365 users and customers.

Support is available in several ways, depending on how you purchased your Windows 365 subscription. For self-service purchases, request support through the Microsoft 365 admin center. If you purchased your Windows 365 subscription through volume licensing, contact your Microsoft account manager for help. If you purchased through a Microsoft Cloud Solution Provider (CSP), your CSP partner can submit support requests for nontechnical issues such as enrollment, membership, billing, subscription, and user management in the Microsoft Partner Center.

Windows 365 is available for purchase through Windows365.com, your Microsoft sales representative, or solution providers in Microsoft partner programs.

No specific information is currently available. Partners can expect future capabilities coming to Windows 365 as the Microsoft commerce experience continues to transform. More details will be shared as they become available.

Most modern devices with an internet connection will work with Windows 365, including devices supported by Windows 11, Windows 10, Mac OS, iOS, and Android. Devices that support a traditional keyboard and mouse are recommended for an optimal experience. Certain features require specific hardware. Learn more about how to find Windows 11 computer specifications and systems requirements.

 

Windows 365 only requires a device that includes the HTML5 browser and a DSL connection or a wireless internet connection capable of streaming a video. The amount of bandwidth you need will vary based on the workload. Learn more about network guidelines.

Users can connect to their Cloud PC on any platform that has either the Microsoft Remote Desktop app or an HTML5-capable browser to access the web client. Windows devices will provide the optimal experience. Certain features may require specific hardware. Learn more.

 

Windows 11 on virtual machines (VMs) will have the same hardware floor requirements (as described here) as physical PCs. Customers using Windows 11 VMs on Azure are recommended to use Trusted Launch to enable TPM 2.0 and secure boot as part of the VM configuration to remain compliant with the hardware floor requirements for Windows 11, the same as all the other requirements such as CPU, RAM, and OS.

Refer to these resources for help getting started with your Windows 365 subscription.

No. You can connect to your Cloud PC on any platform that has either the Microsoft Remote Desktop app or an HTML5-capable browser to access the web client. Windows devices will provide the optimal experience. Certain features may require specific hardware. Learn more.

Yes. Microsoft provides the FastTrack program to help customers accelerate Windows 365 deployment, adoption, and data migration so they can deliver business value faster. Customers with eligible Windows 365 subscriptions can use FastTrack at no additional cost for the life of their subscription.

 

Sign in to Microsoft FastTrack to request assistance and get started.

Learn more about FastTrack services and determine your eligibility.

Customers who don’t have access to Microsoft FastTrack can contact a Microsoft Solution Provider for support.

 

 

Yes. Microsoft is committed to ensuring your apps work on the latest versions of our software, and Windows 365 was built with compatibility in mind. Apps that worked on Windows 7, Windows 8.1, and Windows 10—and soon, Windows 11—also work on Windows 365. If you experience issues with your apps, Microsoft will help you fix them at no cost with an eligible subscription through the Fast Track App Assure program.

App Assure is a service that helps customers remediate app issues they may experience when deploying the latest version of our software. If your apps don’t work on Windows 365, App Assure will troubleshoot the issue with you, determine the root cause, and help fix the issue.

 

App Assure is available at no additional cost for eligible customers with 150 seats or more. Learn more about eligibility requirements.

 

Sign in to App Assure to submit a request for assistance from a dedicated App Assure Manager. If you experience a problem submitting a request, contact ACHELP@microsoft.com, and a team member will respond to help you.

Due to significant demand for the Windows 365 free trial, new trial subscriptions were paused. To meet demand and ensure an optimal experience for all our customers, we are limiting the availability of Windows 365 trials to select markets. If you do not see a link for the trial offer on the Compare Plans page, the trial is currently unavailable. Please continue to check back. You are also welcome to purchase a monthly subscription by visiting the Compare Plans page.

Following significant demand, we reached capacity for Windows 365 trials, so new trial subscriptions have been paused. This does not impact customers that have already begun their free trial.

At the conclusion of your trial period, your subscription will automatically convert to a paid subscription with the number of seats you specified. If you don’t want to continue your subscription, you can cancel it through the Microsoft 365 admin center before the end of the trial period.

 

All trial data, service configuration, and tenant information will remain unchanged when converting to a paid subscription. If you choose to not convert to a paid subscription, trial data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.

No, a trial can’t be extended. It will automatically convert to a paid subscription unless the trial is cancelled before the 60-day trial period ends.

The user’s profile data will sync with OneDrive across Windows 11 and Windows 10 for a consistent (hybrid) data experience. The sync that happens between the Cloud PC and local OS is related to OneDrive, Microsoft 365 Apps (Office), and Microsoft Edge.

Windows 11 is supported by all Windows 365 Enterprise SKUs provisioned on or after October 5, 2021, except for the 1vCPU/2GB/64GB SKUs. At this time, Windows 365 Business does not support Windows 11.

An internet connection is required to use Windows 365.

If you have an internet connection capable of streaming a video, you can run Windows 365, though your bandwidth needs will vary depending on your workload.

Windows 365 launched on August 2, 2021, worldwide except for China and Embargo Countries (Cuba, Iran, Democratic People's Republic of Korea, Sudan, and Syria). Network performance and latency will affect user experience and are dependent on proximity to an Azure region. See a list of supported Azure regions.

Microsoft provides system images in the gallery that include Teams optimizations and installed Office apps. For custom system images, Endpoint analytics will check and deploy the required Teams optimizations (if needed) to maximize the user experience.

Windows 365 is intended to provide value for businesses of all sizes—from enterprises that employ thousands to a small business of one. Individuals can go to Windows365.com to purchase a subscription using a credit card or similar payment method.

Windows 365 Enterprise Cloud PCs can be managed by MSPs within M365 Lighthouse Preview. We are evaluating adding support within Microsoft 365 Lighthouse for Windows 365 Business Cloud PCs, but do not have anything to share right now.

We hold a very high standard for privacy and believe that privacy is a fundamental human right, which serves as the foundation for how we address privacy in our products. Another core principle we hold is that our customers are in control of their data. This isn’t simply something we say in our corporate privacy statement. It’s something all our teams live by. In our agreements, Microsoft states that we can do only two things with customer content: provide services requested by the customer and comply with legal obligations. No other access or use of a customer’s content is permitted. Microsoft uses diagnostic data to keep Windows 365 (and Microsoft 365) secure and up to date; detect, diagnose, and fix problems; and make product improvements. However, this diagnostic data doesn’t include the user's name or email address or the content of their apps and files.

With Windows 365 Enterprise, the admin can set restrictions preventing copy/paste from your Cloud PC to the local PC through the domain-based group policy. Changes to the group policy can be managed through the local Active Directory Domain Controller. With Windows 365 Business, each Cloud PC is managed by the end user, rather managed centrally by an IT admin. No group policy can be set to prevent copy/paste between the Cloud PC and the local PC. We are currently investigating the option to manage these restrictions through Microsoft Endpoint Manager device configuration policies.