FastTrack Recognized Solution Architects—Dynamics 365

Solution Architect, Hitachi Solutions Canada, Ltd.

Adam has more than 11 years of Dynamics 365 experience across a wide variety of projects and sectors. Since 2012, he has used his UX expertise to solve complex problems with creative yet simple and elegant solutions. With a guiding mantra of “front-to-back, not back-to-front,” Adam maintains an overarching project focus of maximizing user adoption to ensure efficiency and productivity objectives are realized. Adam listens, engages, understands, and puts clients at ease in difficult situations to create amazing outcomes.

Director, Solution Architect, Avanade, United States

Alex is a highly experienced Dynamics 365 customer engagement solution architect with a passion for integrating cutting-edge technologies such as AI and gamification into his solutions. With a deep understanding of Dynamics 365 and the latest trends in customer engagement, Alex has successfully led dozens of projects—transforming the way businesses interact with their customers.

Solution Architect, Avanade, Germany

Armin has a long track record of successfully leading and architecting Dynamics 365 Sales, Customer Service, and Field Service solutions and Azure services. He specializes in line-of-business system integration for on-premises environments. Armin is very hands-on and at any given time he owns the end-to-end design, build, delivery, and operations of multiple enterprise applications. He strongly believes in the power of automation and strives to avoid redundancy, reduce latency, and enhance quality. He also builds Avanade accelerators and assets to ensure maximum ROI for customers.

Group Manager, Avanade, Australia

Arun has worked across the customer lifecycle, from presale to implementation. He enjoys building robust and scalable solutions using the latest technology, maximizing business value with an emphasis on ease of adoption for end users. Arun believes that paying attention to detail, enforcing best practices, and undertaking preemptive preventive work are the keys to successful large-scale implementations. He is passionate about harvesting reusable components and solutions to meet business challenges while balancing a project’s business needs. His expertise is in Dynamics 365 Sales, Customer Service, Marketing, and Field Service solutions.

Senior Solution Architect, KPMG, United Kingdom

A tech addict and DevOps advocate, Ben started his Dynamics 365 journey with a CRM provider in 2006 before moving on to lead full-cycle implementations. Keen to remain technically hands-on, he designs and develops Dynamics 365 solutions that work with complex back-office systems, as well as modern web apps to enhance engagement and deliver outstanding user experiences. Ben is adept at visualizing new functionality to suit business requirements and deploying effective solutions.

Solution Architect, Business Elements Belgium S. A.

Besides architecting and leading multiple CRM implementations, Björn has led more than five full-cycle cloud transformation journeys for enterprise clients. He has demonstrated deep expertise across Dynamics 365 customer engagement applications, building a period focused on customer satisfaction through best practices and commitment to quality. Björn loves challenging projects and strives to exceed client expectations through optimal solutions delivered on time. He believes in continuous learning and actively partners with his peers to foster the spirit of collaboration.

Partner, ORBIS Austria GmbH

Christian has more than 16 years of experience with CRM applications in the Central European market. Since shifting his focus to Dynamics 365 in 2015, he stands out for his technical and analytical skills, broad experience in process design and optimization, and industry insight, adding value to any project in the construction supply and manufacturing industries. Christian’s strengths lie in the areas of sales, marketing, and complex integration scenarios.

Senior Architect, Hitachi Solutions America, Ltd.

Christopher has been working with the CRM applications for Dynamics 365 since 2006, and his breadth of project and industry expertise has guided him to success in more than 20 implementations. He is a strong team leader, known for pioneering an application lifecycle management (ALM) framework, driving the adoption of FastTrack practices, dedication to solution quality, and his ability to find common ground among stakeholders. Christopher was pivotal in refactoring an enterprise Dynamics 365 Field Service implementation and the global rollout of its enhanced features. His experience spans across Dynamics 365 Sales, Customer Service, and Field Service solutions.

Senior Manager, ORBIS SE, Germany

With more than 15 years of experience working with Dynamics 365 customer engagement applications, Christopher has delivered numerous CRM implementations and is a more-than proficient lead architect. As the product development lead for ORBIS, he has defined and developed innovative solutions integrated with Dynamics 365 to improve sales and service processes, including data quality, visit planning and execution, and multidimensional customer scoring. Christopher has earned a reputation for translating complex client requirements into solutions that are easy to use and maintain—which he does through a holistic approach to problem solving that includes reimagining customer experiences for clients.

Senior Solution Architect, ORBIS Schweiz AG, Switzerland

David’s more than 27 years of multidiscipline experience spans programming, database design, architecture, consulting, and training. A Microsoft loyalist who has been working with Dynamics 365 since 2003, he has led more than 60 successful implementations. David is a software developer at heart, with a deep understanding of business processes. He’s skilled at translating complex business requirements and processes into easy-to-adopt solutions and explaining technical solutions to business stakeholders, which helps build their trust and confidence.

Senior Solution Architect, Prodware Belgium

With a passion for technology and digital transformation, Fabrice has been working with Dynamics 365 since 2008. A developer by background and a leader by nature, he has created solutions for enterprises for more than 18 years. Fabrice likes solving complex problems by providing functional and technical expertise to implement innovative, cost-effective, and efficient solutions. He enjoys keeping up with the newest features and trends, with an eye toward using them to continue to provide high-quality service to his clients.

Solution Architect, Mazik Global Inc., United Kingdom

Faiz has more than 15 years of experience specializing in implementations of large-scale enterprise solutions for the public sector, financial services, and healthcare. He has expertise in Dynamics 365, Azure, Cloud for Healthcare, and integration frameworks that enable interoperability and open standards. Faiz is leading digital transformation programs where legacy on-premises services are transitioned to modern cloud-based technology stack solutions. To reach that goal, he fosters relationships across customer leadership, project teams, and solution architects, identifying and implementing industry best practices that reduce implementation time and increase ROI.

Lead Solution Architect, EY India

Gangadhar has more than 13 years of experience leading and architecting end-to-end implementation projects, including pre-sales activities, for Microsoft Dynamics 365, Power Platform, and Azure solutions. He plays an instrumental role in creating customer digital transformation journeys that include green field implementations, upgrades, and migrations. Gangadhar has written technical white papers discussing technology evaluations and best practices needed to implement more efficient designs, and he is eager to enhance the overall customer experience with reusable assets. His expertise spans Dynamics 365 Customer Service, Sales, Marketing, Project Operations, Human Resources, and Field Service applications.

Solution Architect, Avanade, Spain

As a business applications lead, Grégory oversees Avanade’s Dynamics 365 and Power Platform solutions across European engagements. He started his journey with CRM in 2006 and specializes in migrations to Dynamics 365 from on-premises and non-Microsoft solutions. Grégory is a Community of Practice lead for Dynamics 365 migrations, helping solution architects design robust solutions so customers adopt the best of the Microsoft Cloud. He and his team also work on Power Platform accelerators. Grégory enjoys being an instructor and holding Dynamics 365 bootcamps at Avanade for the next generation of professionals.

Executive Partner, Smart Consulting, Brazil

Gustavo is an experienced business and technical leader with more than 18 years of enterprise architecture knowledge. An expert in the professional services industry, he has been ahead of the curve in taking advantage of the breadth and depth of Dynamics 365 Project Operations capabilities. He architected one of the largest Project Operations implementations worldwide, partnering with the Microsoft development team to optimize the solution, improve project health, and provide feedback. Gustavo has a growth mindset and his designs consistently improve both technical and business ROI.

Enterprise Architect, Hitachi Solutions America, Ltd.

With more than 20 years of experience as a CRM consultant, Ivan has implemented solutions in a variety of industries and technologies. His combination of functional and technical skills has proven essential in the successful definition and delivery of CRM solutions for his customers. Ivan is focused on helping enterprise customers maximize their investment in Azure and across Dynamics 365 applications—which he does through the implementation of industry-leading best practices for design, development, release management, and performance optimization.

Sr. Director of Solution Architecture, ArganoArbela, United States

During his more than 19 years of technology experience, Jay progressed from web development to solution architecture, specializing in Microsoft Dynamics 365 and Power Platform. He currently leads the Technical and Solution Architect team at ArganoArbela. While very technical, he architects solutions from a business value and innovation mindset to ensure he delivers invaluable results to clients. Jay embraces the Microsoft technology stack and his passion is helping clients capitalize on the transformative opportunity it brings.

Senior Solution Architect, EY US

In 2012, Joe began working with Dynamics 365 as a customer in the manufacturing space. After becoming an implementation engineer for a leading configure-price-quote provider, he began overseeing the full Dynamics 365 deployment lifecycle. Joe is passionate about creating unique solutions that increase business efficiency while improving user experience. His continuous drive to learn ensures he stays current on product enhancements that benefit his clients. Joe enjoys sharing his knowledge with people that are new to the platform. A strong proponent for diversity and inclusion, he is a proud leader for EY’s LGBT+ employee resource group.

Sr. Architect, Hitachi Solutions, United States

Karthik has spent more than 18 years creating customer experience transformations for enterprises, deploying Dynamics 365 across a variety of industries. Currently a senior architect at Hitachi Solutions, Karthik builds scalable customer engagement solutions, implementing omnichannel for contact centers using Dynamics 365 integrated with various telephony systems and other channels. Karthik works closely with clients to determine digital transformation priorities to help his team deliver better outcomes to their customers.

Principal Consultant, Atturra, Australia

Kiavash has more than 20 years of experience consulting within the public and private sectors, with a focus on Dynamics 365. He has worked across the implementation lifecycle, giving him the ability to analyze and design strategic solutions that scale as an organization evolves. As a platform architect and design authority, Kiavash has overseen the technical architecture and quality assurance for multiple enterprise projects while providing expert technical guidance, governance, and best practices.

Solution Architect, ORBIS SE, Germany

With more than 11 years of experience developing Dynamics 365 customer engagement solutions, Lars’s expertise includes new end-to-end implementations, migrations, and complex integration scenarios. He focuses on application lifecycle management (ALM) to reduce the time between the identification of new requirements and their productive use, while guaranteeing quality. Lars has a knack for aligning products and features to optimally solve business challenges and believes that selecting the right technology is crucial to building efficient and scalable solutions.

Senior Technical Architect, ArganoArbela, Canada

Lorenc has more than nine years of experience spanning Dynamics 365 business applications and Azure Integration Services. He is a thoughtful and articulate communicator who can readily translate business requirements into technical specifications. Lars has successfully designed and led the delivery of multiple integrated enterprise Dynamics 365 implementations. He advocates data security and privacy regulation compliance on his projects, while ensuring solutions are designed for flexibility and scale. Lorenc feel this approach delivers optimal customer outcomes and maximizes their technology ROI.

Managing Partner and Chief Architect, Ludia Consulting, United States

Lucas Diaz specializes in complex global solution design and deployments. He and his team have launched a Dynamics 365 solution that can be used to help solve worldwide problems. For example, he helped architect a COVID-19 antibody testing solution, using Power Platform and Dynamics 365, in collaboration with Microsoft that was used nationally. Additionally, Lucas helped design a Dynamics 365 solution for www.UWARF.org to help save thousands of animals left behind in the war in Ukraine. His commitment to using technology to make a difference around the world makes him an inspirational leader within the Dynamics 365 community.

Dynamics 365 and Power Platform Architect, Van Raaij Solutions, Netherlands

Merijn owns the complete design-to-go-live service, including implementation of solutions using Power Platform, Dataverse, Dynamics 365, and Azure, so clients can focus on generating value for their customers. In his former role as a Microsoft Premier Field Engineer, Merijn performed code reviews and guided teams on best practices to help enterprise customers achieve high-performance solutions. Despite his years of experience with the entire Microsoft technology stack, he continues to be as fascinated by Dynamics 365 as he was the day he wrote his first plug-in.

Solution Architect, Business Elements Belgium S.A.

Over the last 11 years Michaël gained experience across a range of industries, then pivoted in the last six years to focus on banking and finance. Driven by a passion to find the best solution for all parties involved, he quickly grew into the role of solution architect. He is passionate about delivering high-quality and easy-to-maintain solutions for complex processes, while providing businesses with experiences that help people do more with less. Along with this customer obsession, Michaël also enjoys sharing his knowledge to help his colleagues build expertise and grow their careers.

Lead Technical Architect, EY US

Mike discovered his enthusiasm for CRM applications in Dynamics 365 in 2008 as a development intern at a boutique consulting firm named Sonoma Partners. Since 2012, he has successfully led the architecture and implementation of Dynamics 365 customer engagement and Power Platform solutions for numerous enterprise clients, with a focus on performance, scalability, and flexibility of design. Mike prefers to be hands-on, not only guiding and mentoring his development teams, but also joining in on the configurations and customizations to help bring each solution to life.

Solutions Director, TechLabs London, United Kingdom

Mohamed focuses on architecting, leading, and delivering Dynamics 365 and Power Platform solutions and digital transformation programs. His technical and business acumen helps his team use customers’ resources efficiently and develop lasting customer relationships. A six-time Microsoft MVP for Business Applications, Mohamed speaks regularly on Power Apps, Dynamics 365 customer engagement, AI, chatbots, digital transformation, and customer technology strategy. He leads Microsoft partner TechLabs London, the team behind iProperty Cloud.

Manager, Avanade, France

Nicolas is a technology enthusiast with more than 14 years of experience with Microsoft business applications. He has a reputation for his quality-first attitude and methodical approach to proactive problem prevention. He has participated in increasingly complex projects over the years, implementing solutions with an emphasis on stability, efficiency, and ease of maintenance. Nicolas has a flair for risk mitigation and delivers customer success through innovative, feature-rich cloud solutions.

Sr. Director, Hitachi Solutions America, Ltd.

Noel has more than seven years of experience working with customers to optimize the efficiency and knowledge-gathering of business processes with Dynamics 365 applications. Over the last five years, he has specialized in the health and life sciences industry across both payor and providers using Dynamics 365, Power BI, and Power Apps to speed time to insight. Noel ensures his customers have connected data infrastructures that bring transparency to their business operations, providing a 360-degree view of their members or providers. This approach to BI and process optimization empowers his customers to better serve their clients and accelerate growth.

Microsoft Solution and Services Evangelist, Enavate, United States

• 18 years of experience with the CRM applications of Dynamics 365
• 23 years as a solution architect
• 2 FastTrack projects
• Industry specializations: public sector, education, healthcare, retail banking, financial services, manufacturing, supply chain management, inventory management

Lead Technical Architect, EY US

Ross discovered CRM solutions from Microsoft in 2006 while working with custom application development and SQL Server 2005 Reporting Services. Since then he has built his career helping clients reimagine their customer experiences using CRM. Ross is passionate about DevOps automation, specifically around deployment and scripting tools and tasks, using his technical agility and troubleshooting skills to deliver robust solutions on schedule. A CRM platform enthusiast, he optimizes his solutions with the newest features—including recently using the latest omnichannel capabilities to meet the case-management needs of an enterprise customer.

Principal Solutions Architect, KPMG, Poland

Sebastian specializes in the delivery of Microsoft enterprise solutions, exhibiting a high level of architectural awareness around strategy and risk assessment. With more than 18 years of consultant experience, his extensive skills in Dynamics 365, Azure, and integration methodologies make him an invaluable resource in architecting complex implementations. Sebastian enjoys mentoring customers and colleagues on best practices and fostering an ethos of success and quality.

Solution Architect and Team Lead, isolutions AG, Switzerland

Thomas has more than nine years of experience implementing enterprise customer engagement projects using Dynamics 365 and Power Platform. As a solution architect, he specializes in designing modern business applications that help clients adapt faster, work smarter, and drive performance. Thomas holds several Microsoft certifications and combines his deep technical expertise with an obsession to help clients drive digital transformation and business process optimization objectives.

Principal Business Process Consultant, ORBIS SE, Germany

During his more than 19 years in CRM, Torsten has architected several robust implementations and connected infrastructures that span multiple functional areas of Dynamics 365. He has a deep understanding of the product and a focus on addressing business requirements. His ability to balance technical and business needs has consistently earned him a trusted advisor status with his customers. Torsten is also a SQL Server and Power Platform expert and a Microsoft Certified Business Management Solutions Specialist.

Solution Architect, Tycho Bom IT, Netherlands

Tycho started his firm in 2013 to provide Dynamics 365 consulting services, and over the years he has worked on more than 50 projects in different capacities across multiple industries. He has implemented all standard modules of Dynamics 365 as well as custom solutions based on Dynamics 365 and Power Apps. In addition to designing and developing end-to-end solutions for smaller companies, Tycho has also assumed solution architect and consultant roles for multinational enterprises.

Solution Architect, Fellowmind Brazil

With more than 12 years of experience with Microsoft Dynamics 365, Vinicius has implemented CRM and xRM solutions in a variety of industries and technologies. He has deep proficiency with Dataverse modeling, complex security schemas implementations, and extensions. Vinicius has delivered customer success in projects using Dynamics 365 Sales, Customer Service (OOB Native, USD, Ominchannel, and CIFv2), Marketing (OBM and RTM), Customer Insights, and fully customized solutions.

Digital Sales and Services Enterprise Architect, Avanade, France

Zoran has more than 14 years of experience providing simple solutions to complex problems as the lead architect in several full-cycle Dynamics 365 customer engagement app implementations. He has designed and developed several accelerator solutions to facilitate Dynamics 365 implementations, and he enjoys devising solutions for his customers. Zoran has a strong commitment to mentoring less-experienced team members, helping them to expand their skillsets and achieve success within their roles. He has expertise in Dynamics 365 Sales, Customer Service, and Marketing solutions for the retail and travel industries.