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Frequently asked questions

  • The education discount is available to students, parents and teachers.
  • Our student computer and laptop discounts are available to students, parents, and teachers. Parents who want to gift their graduate a computer or laptop for school can check their eligibility using the e-mail associated with their personal Microsoft account. If a gift giver discovers that they aren’t eligible for the student discount, additional PC deals are available at Microsoft Store Deals
  • Yes. You must have a school-specific email address provided by the school (e.g. contoso.edu.sg) that can receive external email, be of legal age to sign up for an online offer individually, and have internet access. 
  • Students and educators at eligible institutions can sign up for Office 365 Education for free. Office 365 Education includes Word, Excel, PowerPoint, OneNote, and now Microsoft Teams, plus additional classroom tools. Use your valid school email address to get started today.
  • Check your eligibility here.
  • Please use the email associated with your personal Microsoft account. A Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Office, OneDrive, Skype, Xbox, and Windows. Please do not use your work or school account to check eligibility.
  • Student discounts are also available to parents; use your personal Microsoft account to check eligibility.
  • Up to 10% off select physical products, including select Surface devices and PC accessories
  • The following products are ineligible: 

    Digital games, digital apps, in-app content and subscriptions, movies, TV shows, and associated content 

    Office software and apps 

    Windows 11 and Windows 10 

    Xbox consoles, games, and accessories 

    Products that have been personalised or customised 

    Gift cards and services/subscriptions (e.g., Skype, Xbox Live)

  • No—student discounts are not combinable with other promotions. If there’s another promotion, the deeper discount will be applied.
  • The best price available—your student discount or the sale price—will be the price you pay.

Why shop at Microsoft Store

From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources.
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Price Protection
    Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • Extended Returns
    Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
     
    Any offers shown are for a limited time while supplies last. See terms.
     
  • Student Discount Terms and Conditions
  • Eligibility

    • Education discount available to all (i) students and parents of students, including students enrolled in primary and grammar school through higher education, as well as home school programs, and (ii) faculty currently working in education. 

    • Public entities, government entities, nonprofit organizations, educational institutions, enterprise purchasers, and business / commercial purchasers do not qualify.

    Applicable Products

    Discount valid on select physical consumer products. Discount does not apply to the following products:

    • Xbox consoles, games, and accessories 
    • Surface for Business devices
    • Personalized or customized products
    • Digital games, digital apps, in-app content and subscriptions, and associated content
    • Office software & apps
    • Windows 11 and Windows 10
    • Gift cards 
    • Services/subscriptions (e.g., Microsoft 365, Game Pass, and Skype)

     

    False representations of eligibility voids this offer, and Microsoft reserves the right to collect the full price of product(s) ordered. Bulk orders not valid and may be cancelled. Microsoft reserves the right to determine eligibility in its discretion.  Number of products per purchase may be subject to limitations. Commercial purchases not eligible. Personal use only. Available only at Microsoft Store online in select markets. May not be combinable with other offers. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). Refunds will take into account the discount. Price discount does not include taxes, shipping or other fees.

    Microsoft reserves the right to modify or discontinue offers at any time.