The Microsoft Store Promise for Surface
Your Surface destination
From free delivery and 60-day returns to 90 days of free support, Microsoft Store will help you get the most from your new Surface.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources. Learn more
Free shipping
We’ll ship your order for free. No minimum purchase required.
Free returns
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund you the difference.
90 days of free support
We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
- Free Extended Returns: Offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- Low Price Promise: Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
Helpful tips and hints
Whether you want to learn how to set up your Microsoft account or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
- [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.