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Dynamics 365
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Dynamics 365 Customer Service pricing

Support agents with AI-powered tools that help them drive faster resolution.
PRICING

Customer Service pricing

Dynamics 365 Customer Service free trial

Free

 

 

Deliver exceptional service experiences that meet—and exceed—customer expectations

Dynamics 365 Customer Service Professional

user/month

 

Streamlined case management resources for agents and self-service in simpler scenarios

Price does not include GST.

Dynamics 365 Customer Service Enterprise

user/month

 

Advanced AI-based customer service resources for agents and self-service for complex scenarios

Price does not include GST.
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COMPARE PLANS

Choose the plan that best meets your needs

   

Dynamics 365 Customer Service Professional

user/month
Price does not include GST.

Dynamics 365 Customer Service Enterprise

user/month
Price does not include GST.
Features

Case management

Included
Included

Knowledge management (including knowledge authoring)

Included
Included

Microsoft 365 interoperation

Included
Included

Unlimited named users

Included
Included

Leads (creation only)

Included
Included

Microsoft Power BI2

Included
Included

Microsoft Teams integration

Included

Copilot in Dynamics 365 Customer Service

Included

Embedded intelligence

Included

Multisession support

Included

Unified routing3

Included

Analytics and KPI reporting

Included

Forecasting and scheduling

Included

Custom applications (Microsoft Power Apps)4

Included

Workflow automation (Microsoft Power Automate)5

Included

Digital Messaging and Voice3

Add-in

Voice3

Add-in

Digital Messaging3

Add-in

Chat3

Add-in

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Licensing guide

Dynamics 365 Licensing Guide

Read this guide to learn how to license Microsoft Dynamics 365 business applications.
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Take the next step

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Have a Dynamics 365 specialist contact you.

Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

 

[1]

Requires a Dynamics 365 Customer Service Enterprise license. Azure Communication Services pricing is separate and not included. See pricing scenarios for details.

[2]
Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
[3]
For more information, see the Dynamics 365 Licensing Guide.
[4]
Applies to custom applications within the same environment as the Dynamics 365 application.
[5]
Applies to workflows that map to the context of the Dynamics 365 application.

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