Microsoft Teams for your frontline workforce

Equip your frontline workers with agile shift scheduling tools, deeper communication capabilities, and seamless task management—all in a single, intuitive user experience.

Frontline workers of varying professions using Teams for chat, voice, tasks and more.

Learn how manufacturers can enable hybrid work and empower their frontline workers with Microsoft Teams at Hannover Messe 2021 here.

Digitally enable your entire workforce

78 percent of executives said that, in order to be successful in the future, their organization must connect and empower their frontline workers with technology and information.

Create a single hub for teamwork

The platform that industries trust to have the right tools in a single experience.

Build deeper connection across your organization

Share more across corporate and frontline workers with real-time feedback and communication.

Meet changing business needs

Get an extendable experience with the workforce management tools you already use—Microsoft Teams fits your industry and company needs.

See what Microsoft Teams can do for you

Manage shift schedules seamlessly

Align schedules to your fluctuating needs while saving workers time and energy. Provide staffing and schedule management with Shifts in Microsoft Teams, backed by tools you already use like Kronos, BlueYonder, and AMiON.

A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.
A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.

Connect your workforce

Increase employee communication with tools like chat, video calling, and push-to-talk Walkie Talkie. Coming soon, deliver a single destination for shifts, news, tasks and company resources with Viva Connections.

The walkie talkie app being used in Teams on a mobile phone.

Simplify the task management process

Give frontline workers better control over tasks and clearer direction with Tasks in Microsoft Teams. Now easily distribute tasks from headquarters to frontline locations and track progress with task publishing.

A mobile phone and a laptop showing the Tasks app in Teams.
A mobile phone and a laptop showing the Tasks app in Teams.

Activate and engage your community

Drive a deeper connection with your workforce by sharing corporate-wide news and announcements with Yammer Communities. Coming soon, enable easy access to training for job-related learning and quick onboarding with Viva Learning.

Three mobile phones displaying Viva Learning in Teams, badges in Teams and a Community in Teams.
Three mobile phones displaying Viva Learning in Teams, badges in Teams and a Community in Teams.

Configure the experience for different roles

Quickly develop and deploy a range of low-code and no-code tools or make custom apps and bots so your team has exactly what they need to do their job without distractions.

 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.
 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.

Safeguard teamwork

Enjoy built-in enterprise-level security, compliance, and manageability available with Microsoft 365. We have you covered with seamless access to the tools need, whether on a shared device, a workstation, or an employee’s personal device.

A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.
A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.

See what customers are saying about Microsoft Teams

IKEA logo

“We’ve calculated that in this store, we could save SEK364,000 [USD37,700] by replacing our current scheduling process with Shifts. And you can imagine how much we could save as a company if we used Shifts at IKEA stores all over the world.”

Fabian Haeberlein, Deputy Marketing Manager

Alcoa logo

“With Microsoft Teams, we’re able to share information with the entire factory at once. Without Teams, all the crucial information would have been spread across various platforms and difficult for people to find.”

Friopjófur Tómasson, Pot Room Supervisor

NHS logo

“From the patient’s perspective, virtual visits are unique. They benefit the environment, let us deliver care within the patient’s community, and help us provide a better service to our patients."

Jonathan Sider, Chief Information Officer

Telstra logo

“Since we used Teams to build Technician Plus and created more than 77 apps to automate processes, we’ve returned 10 million minutes to the business and generated substantial financial benefits.”

Nathan Backers, Senior Business Specialist, Field Digitalization Team


Microsoft 365 F1

Lay the foundation for secure communication.

Microsoft 365 F1 USD$2.25
user/month
(annual commitment)
Price does not include GST.

Microsoft 365 F3

Drive productivity and collaboration.

Microsoft 365 F3 USD$8.00
user/month
(annual commitment)
Price does not include GST.

Office 365 F3

Engage your workforce.

Office 365 F3 USD$4.00
user/month
(annual subscription–auto renews)
Price does not include GST.
Compare Microsoft Office Product features
Feature name Microsoft 365 F1 Microsoft 365 F3 Office 365 F3

Office apps

Get things done and stay connected to the organization.

  • MicrosoftPowerPoint
  • MicrosoftWord
  • MicrosoftExcel
  • MicrosoftOneNote

Feature is Included

Feature is Included

Feature is Included

Office on the web and mobile1

Feature is Included

See terms2

Feature is Included

Feature is Included

Email and Calendar

Connect and stay organized with business-class email, calendaring, and contacts all in one place.

  • MicrosoftExchange
  • MicrosoftOutlook
This feature is partially included

Feature is Included

Feature is Included

Outlook

MicrosoftOutlook

Feature is not Included

Feature is Included

Feature is Included

Exchange

MicrosoftExchange

Feature is Included

Feature is Included

See terms3

Feature is Included

See terms3

Meetings and voice

Deliver purpose-built experiences for frontline workers with one integrated hub for productivity, collaboration, and communication—including Walkie Talkie, Task Management, and Shift Management.

MicrosoftTeams

Feature is Included

Feature is Included

Feature is Included

Microsoft Teams4

MicrosoftTeams

Feature is Included

Feature is Included

Feature is Included

Social and intranet

Connect and engage across your organization with an intelligent, mobile intranet and enterprise social networking.

  • MicrosoftSharePoint
  • MicrosoftYammer

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Feature is Included

Feature is Included

SharePoint
(Users can't be administrators. No personal site.)

MicrosoftSharePoint

Feature is Included

Feature is Included

Feature is Included

Yammer

MicrosoftYammer

Feature is Included

Feature is Included

Feature is Included

Files and content

Access files from any device at any time. Engage with intelligent video and create professional-looking content in minutes.

  • MicrosoftOneDrive
  • MicrosoftStream
  • MicrosoftSway
This feature is partially included

Feature is Included

Feature is Included

Microsoft OneDrive for work5

MicrosoftOneDrive

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Microsoft Stream6

MicrosoftStream

Feature is Included

Feature is Included

Feature is Included

Sway for Microsoft 3657

MicrosoftSway

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Feature is Included

Feature is Included

Work management

Efficiently manage work across individuals, teams, and organizations. Create and automate your business processes.

  • MicrosoftPower Apps
  • MicrosoftPower Automate
  • MicrosoftPower Virtual Agents
  • MicrosoftForms
  • MicrosoftPlanner
  • MicrosoftTo Do
  • MicrosoftLists
This feature is partially included

Feature is Included

This feature is partially included

Power Apps for Microsoft 3658

MicrosoftPower Apps

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Feature is Included

Feature is Included

Power Automate for Microsoft 3658

MicrosoftPower Automate

Feature is not Included

Feature is Included

Feature is Included

Power Virtual Agents for Microsoft Teams

MicrosoftPower Virtual Agents

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Feature is not Included

Dataverse for Teams

Feature is not Included

Feature is Included

Feature is Included

Microsoft Forms9

MicrosoftForms

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List

MicrosoftLists

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Feature is Included

Feature is Included

Microsoft Planner

MicrosoftPlanner

Feature is Included

Feature is Included

Feature is Included

Microsoft To Do

MicrosoftTo Do

Feature is not Included

Feature is Included

Feature is Included

Device and app management

Help users be productive wherever they are while keeping corporate information secure. Flexible management and powerful security solutions let you deliver protected mobile experiences on any device.

This feature is partially included

Feature is Included

Feature is not Included

Windows 10 Enterprise10

Feature is Not Included

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Microsoft 365 admin center

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Windows Autopilot, fine-tuned user experience, and, Windows Analytics device health

Feature is not Included

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Feature is not Included

Identity and access management

Secure connections between people, devices, apps, and data. Increase your security and productivity with a single, holistic identity solution that gives you flexibility and control.

This feature is partially included

Feature is Included

Feature is not Included

Windows Hello, Credential Guard, and direct access

Feature is not Included

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Threat protection

Detect and investigate advanced threats, compromised identities, and malicious actions across your on-premises and cloud environments. Protect your organization with adaptive, built-in intelligence.

This feature is partially included

Feature is Included

Feature is not Included

Feature is Included

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Feature is not Included

Microsoft Defender Antivirus and Device Guard

Feature is not Included

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Feature is not Included

Information Protection

Protect your sensitive data everywhere, even in motion and when shared. Gain visibility and control over how any file is being used with a comprehensive and integrated information protection solution.

This feature is partially included

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Feature is not Included

Windows Information Protection and BitLocker

Feature is not Included

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Feature is not Included

Security management

Gain visibility into your cloud apps and services, build insights with sophisticated analytics, and control how your data travels so you can respond to and combat cyberthreats.

Feature is Included

Feature is Included

Feature is not Included

Microsoft Secure Score

Feature is Included

Feature is Included

Feature is not Included

Microsoft Security and Compliance Center

Feature is Included

Feature is Included

Feature is not Included

Frontline worker resources

IT admin interactive guide

Easily learn how to create the right Microsoft Teams environment for your frontline workers.

IT admin quick start guide

Set up an effective pilot for your frontline workforce.

Training for frontline workers

Successfully roll out Microsoft Teams with engaging and educational videos.

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Frontline workers and managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people first to have contact with your customers, first to work with your product, and first to represent your brand. They are your store associates, customer service representatives, nurses, doctors, factory operators, and more.

The frontline worker capabilities are available in all commercial offerings. Some of these capabilities are not available in the free version of Teams or Government offerings.

Learn more about empowering your frontline workforce with Teams here.

Effective June 30, 2020, Microsoft StaffHub was retired. StaffHub capabilities are being built into Teams. Learn more

Get the Microsoft Teams mobile app12

How your email address is used.

Placeholder with grey background and dimension watermark without any imagery Microsoft will use your email address only for this one-time transaction.

Enhance your solution with the Microsoft Cloud

Reduce costs and risks and increase customer loyalty by connecting Dynamics 365, Microsoft Power Platform, Microsoft 365, and Azure using Microsoft Teams for frontline workers.

Learn more about frontline workers

Get Microsoft Teams today

Get Teams with Office apps, file storage and sharing, email, and more.

1. Office mobile limited to devices with integrated screens 10.1” diagonally or less.
2. Apps are read only.
3. No Outlook desktop integration. No voicemail.
4. Includes meetings, chat, and calling.
5. Plans include 2GB OneDrive storage per user and don’t include desktop sync functionality.
6. Includes consumption only, no publish or share.
7. Sway is not currently available for Government Community Cloud (GCC) customers and customers in certain geographies currently. Some legacy Office 365 plans that are no longer in market as of August 2015 may also not have access to Sway.
8. Includes the ability to create and consume. Power Automate is limited to 2000 Steps / day.
9. Does not include Forms Pro capabilities.
10. Windows 10 Enterprise is included in F3, per user and includes cloud management and virtualization.
11. Microsoft Advanced Threat Analytics (ATA) ended Mainstream Support on January 12, 2021. Extended Support will continue until January 2026. Find additional information here.
12. Availability of mobile apps varies by country/region.