Being a good digital citizen
The distance and anonymity of some online interactions can make it tempting to be a less kind version of ourselves. Instead, we can all take responsibility for creating a kind, respectful environment.
Taking the Digital Civility Challenge
These simple strategies will help create a better online experience — for you and others.
Live the golden rule
I will act with empathy, compassion and kindness in every interaction, and treat everyone I connect with online with dignity and respect.
Respect differences
I will appreciate cultural differences and honor diverse perspectives. When I disagree, I will engage thoughtfully and avoid name calling and personal attacks.
Pause before replying
I will pause and think before responding to things I disagree with. I will not post or send anything that could hurt someone else or threaten my safety or the safety of others.
Stand up for myself and others
I will tell someone if I feel unsafe, offer support to those who are targets of online abuse or cruelty and report activity that threatens anyone’s safety.
Empathy and resilience
Being empathetic is about being able to put yourself into someone else’s shoes. It’s a way to help create positive experiences and be awesome online.
Why should I have empathy?
Being able to put yourself into someone else’s shoes allows you to think about how a situation might make them feel and help you understand why a person might have posted something you don’t agree with.
How can I find common ground?
Asking questions can help you find common ground. Depending on what’s at issue, you might find that you agree with one part of a post, which you could use as a starting point for a conversation.
Should I respond?
Firstly, don’t respond while you’re angry. Give yourself some time to cool down so you don’t post something you’ll regret. Try to respond to the idea, not the person. Personal attacks don’t leave anyone feeling good. You can defend yourself, your opinions and your friends – but do it respectfully.
How can I boost my resilience?
Being resilient can help you bounce back when bad things happen online. Start by recognizing how you’re feeling – it’s completely valid to be sad, angry or frustrated. Ask for support when you need it. Stepping away from a screen can help – go for a walk, hang out with a friend or chat to your family.
Quick Quiz!
What do you know about being your best self online?