Important delivery information in response to COVID-19

Free shipping and delivery
We continue to offer free shipping, every day, with no minimum purchase on most physical products. For more details, visit Shipping options, costs, and delivery times. Please see Possible delivery delays due to COVID-19 below to check for any current service alerts in your region.

Free 30-day returns
Our returns policy continues as normal. If you’re not completely satisfied with your purchase, you can return it in like-new condition in its original packaging within our standard 30-day period. You can manage returns, exchanges, and more through your account’s Order history page. For more information, visit Returning items you bought from Microsoft Store for exchange or refund.

Possible delivery delays due to COVID-19
Due to COVID-19 health concerns in New Zealand, shipment delivery times may be impacted. While we’re able to fulfill your order, your shipment may experience a delay.

Temporary disruption to deliveries: We are currently experiencing delays.