The Microsoft Store Promise
Why shop at Microsoft Store
From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more
Fast, free delivery
Enjoy hassle-free online shopping with free delivery, no minimum purchase required.
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.*
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Our price promise
- ^ Extended return offer period available with Surface devices purchased from Microsoft Store in New Zealand. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- * Offer valid on purchases of Surface devices made at Microsoft Store in New Zealand within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
Why shop for your business at Microsoft Store
Consider us your trusted business advisor. Call us on 0800 471 640 for expert help and support.
Buy more, save more
Our special business pricing ensures that you’ll get bigger savings the more you purchase.
Trusted Microsoft advisors
From assessing your business needs to assisting with setup, we're here to help.
Flexible payment options
Choose the financing option that meets your budget. Call 0800 471 640 to discuss flexible payment options.
Shop with confidence
Enjoy hassle-free online shopping with free delivery and returns—for everyone, all the time.
Protect your investment
Every Surface device comes with a minimum one-year warranty for hardware defects and malfunctions,1 plus technical support options. To maximize your Surface investment, you may want more.
Free shipping and returns
Enjoy free 2-3 day shipping and 30-day returns, with 60-day returns for Surface.*
Our price promise
Business solutions for your needs
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[1] Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
[2] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, 2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
* Extended return offer period available with Surface devices purchased from Microsoft Store in New Zealand. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Terms of Sale - Microsoft Store for more information.
Why shop at Microsoft Store
From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more
Fast, free delivery
Enjoy hassle-free online shopping with free delivery, no minimum purchase required.
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.*
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Our price promise
Our promise to Surface customers
Get the most from your new Surface with free shipping, extended free returns, flexible financing, and remote learning options.
Get Office 365 for free
Use your school email address to get Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and Microsoft Teams.
- ^ Extended return offer period available with Surface devices purchased from Microsoft Store in New Zealand. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- * Offer valid on purchases of Surface devices made at Microsoft Store in New Zealand within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.