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Surface
Two hands holding an open Surface Duo showing its dual screens and 365 degree hinge.
Microsoft Complete

Microsoft Complete for Surface Duo with Accidental Damage Coverage

Microsoft Complete for Surface Duo provides extended protection for your device and includes accidental damage coverage for two years. Also includes ...software and hardware support.

AU$289.00 incl. GST

Go ahead, push the limits

Stay productive with extended hardware protection and accidental damage coverage for up to two years. With Microsoft Complete, you're covered from drops and spills as you push the limits of your device. Plus, unlimited software and hardware support to empower you to do more.

A man sitting on a white cube with a Surface Duo in his hands.

Stay covered, for longer

Microsoft Complete covers your device from mechanical or electrical breakdowns resulting from defects or malfunctions for up to two years.

Peace of mind

Accidents happen, and that's okay. With Microsoft Complete, you get two years of accidental damage protection—even from drops, spills, and cracked screens.*

Empowering you to do more

Take advantage of customer support specifically tailored to your needs by phone or online.**

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Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.

Fast, free delivery

Enjoy hassle-free online shopping with free next day delivery for Sydney and Melbourne metro areas.1

60-day return policy

Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^

60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.***

90 days free support

Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.
  • *For covered defects and/or accidental damage from handling, maximum of two (2) claims. Each claim is subject to a deductible.
  • **Fulfillment of technical support and device services are provided by Microsoft.
  • [1] Delivery as fast as next day for eligible metro areas. Visit https://www.microsoft.com/en-au/store/b/microsoft-store-next-business-day-delivery for the full list of eligible metro areas by postcodes.
  • ^ Extended return offer period available with Surface devices purchased from Microsoft Store in Australia. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please see Warranties, terms and conditions for a copy of the Microsoft Complete Terms and Conditions. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
  • For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here:msespbus@Microsoft.com