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The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs.

Xbox
 
Take your gaming skills to a whole new level with Xbox. Featuring innovative gaming consoles, plus Xbox Live, and the most sought-after game titles and accessories, Xbox makes it easy to immerse yourself in all the action. Discover just a few of the ways we make it possible:
 
Xbox One X is the world’s most powerful gaming console, with 40% more power than any other console and 6 teraflops of graphical processing power for an immersive true 4K gaming experience. Games perform better than ever with the speed of 12GB graphics memory. A built-in 4K Blu-ray player delivers stunning clarity for films and gaming and for streaming 4K video on Netflix, Amazon, Hulu and more. HDR technology and Wide Colour Gamut bring a higher contrast ratio between lights and darks, and games look great even on a 1080p screen. Xbox One X is also compatible with all Xbox One games and accessories and Xbox Live provides access to the most advanced gaming network.

Xbox One S: The ultimate games and 4K entertainment system is here. The Xbox One S not only gives you storage from 500GB to 2TB, but it allows you to play over 100 console exclusives and a growing library of Xbox 360 games. In addition, it's the only console with 4K Ultra HD Blu-ray, 4K video streaming, and HDR.

Xbox Live: Play together with Gold. Gaming is better with Xbox Live Gold. Join the best community of gamers on the most advanced multiplayer network. Get free games every month, and save in the Xbox Store.

Xbox Ultimate: Get Xbox Game Pass and Xbox Live Gold combined into one low monthly subscription plus unlimited access to over 100 high-quality console and PC games.

[1] Price Promise: Offer valid from November 2, 2020 12AM local time to 11:59PM local time January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in Australia during the Offer Period. Excludes Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, 2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1800 267 785 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.

[2] Extended Returns through Jan 31st, 2021: Available with eligible purchases made at Microsoft Store in select markets from 1st November 2020 through 31 December 2020; purchases can be returned through 31 January 2021. Eligible items can be returned by contacting online Customer Service by chat or phone at 1800 267 785. Available with consumer purchases only. Not available for purchases made by any business, commercial or reseller customers. The Microsoft Store's standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information about the store's return policy. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Other exclusions and limitations may apply.