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Dynamics 365

Dynamics 365 Commerce

Deliver unified, personalized, and seamless omnichannel buying experiences for customers and partners.

Dynamics 365 Commerce capabilities

Foster lasting relationships through intelligent omnichannel retail tools that strengthen your brand.
  • Provide exceptional purchasing experiences by connecting in-store, digital, and back-office operations on a unified commerce platform.
    Promotion: Buy 2 or more surf products and get 25% off. Options for store pickup and wishlist
  • Empower customers to decide when, how, and where they want to purchase—on any device, across all online and offline retail channels.
    Business partner signup page with descriptions, sign-in options, application start button, and contact information in Seattle, WA.
  • Enable customers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
    Adventure Works shopping page showing product details, order summary, discounts, and checkout options
  • Centrally manage promotions and discounts across all retail channels using accurate, real-time omnichannel sales and cost data.
    Dynamics 365 Commerce interface showing price groups, shared products, discounts, and validation period for promotions
  • Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.
    Adventure Works page showing order templates, shopping options, and add to bag buttons
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Point of sale

Engage customers, search inventory, and process a sale or return with ease in the cloud or at the edge.

Headless composable commerce

Composable API-driven framework that enables extensible, personalized commerce experiences.

Content creation

Create product and marketing content tailored to your audience with Microsoft Copilot.

Distributed order management

Optimize fulfilment and meet desired service levels with rules-based order orchestration.

Effective customer engagement

Surface customer summaries, intelligent next best actions, and product upsell and cross-sell opportunities calibrated for the customer.

Endless aisles

Enable customers to order from stock available at any warehouse or store and ship to their address or pick up in a local store.

B2B commerce for manufacturers

Enable manufacturers to provide a self-service portal to distributors to review inventory and fulfill orders with a headless commerce API.

Inventory management

Get real-time inventory visibility across all channels globally to accurately promise availability to customers.

Loyalty and personalization

Increase customer loyalty through customizable schemes by allowing purchases to be converted to points redeemable on future purchases.

Analyst reports and research studies

The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce

Dynamics 365 Commerce pricing

Deliver personalized, seamless shopping experiences across physical and digital channels.

Discover Microsoft partners

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Dynamics 365 consulting services
Find services to help with assessment, architecture planning, implementation, and training.
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Dynamics 365 partner apps
Enhance your Dynamics 365 solution with prebuilt apps tailored to your specific industry or business needs.
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FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
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Customers are transforming with Commerce

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