Get more customer insights and value from your data by unifying data sources across the shopper journey to create a holistic view of the customer.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Retail
1/10
Get a holistic view of your customers
Gain valuable consumer insights across the entire shopper journey.
Clear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
Gain customer insights across all channels
Uncover omnichannel insights with advanced analytics.
Connected data for real-time insights
Elevate customer experiences with an analytics service that brings together data integration, enterprise data warehousing and big data analytics.
Online shopper behaviour insights
See what your e-commerce customers want – and understand how they’re using your website.
Clear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
Help protect your revenue and customers
Use adaptive AI to identify patterns and help combat payment fraud, bots, account takeovers and returns and discount fraud.
Smart fraud protection
Help protect your revenue and your retail customers with adaptive AI.
Generate a high-margin revenue stream
Boost ad revenue using your first-party shopper data.
Marketing automation for e-commerce
Generate ad revenue by enabling trusted brand partners to promote products on your digital channels.
Share tour
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Explore our partner solutions to maximise the value of your data
Move from uncertainty to resiliency by addressing outdated technology and mindsets to become a cloud-first retail enterprise.
Transform the shopping experience through data analytics and new store technology to build stronger relationships with your customers across all touchpoints.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Retail
1/16
Maximise in-store sales
Amplify sales by optimising in-store customer and product signals.
Actionable store insights
Generate actionable insights from your physical store space using pre-built AI-powered skills.
Connect your commerce channels
Increase customer engagement and drive conversion across all channels.
Personalised shopping experiences
Deliver unified, personalised and seamless buying experiences for customers.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution with built-in AI capabilities.
Online shopper behaviour insights
See what your e-commerce customers want – and understand how they’re using your website.
Engage customers with customised recommendations
Enable personalised recommendations and search results to create meaningful connections with customers.
Personalised recommendations
Drive customer engagement, increase revenue and elevate your business with a best-in-class recommendation service.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution containing built-in AI capabilities.
Omnichannel customer engagement
Create personalised journeys across all touchpoints to strengthen relationships and earn customer loyalty.
Make the most of your ad buys
Create personalised experiences to boost customer loyalty, attract new clients and drive growth with smart ad solutions.
Unique audience targeting
Connect with people at the right moments across work and life, reaching audiences who are ready to engage and purchase online.
Delight your customers
Elevate the customer experience with intelligent and automated customer service tools.
Personalised shopping experiences
Deliver unified, personalised and seamless buying experiences for customers.
Easy-to-use chatbots
Easily create and manage your own intelligent chatbots – no coding required.
Elevated customer service
Instantly connect and engage with your customers across all digital messaging channels.
Share tour
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Explore our partner solutions to elevate the shopping experience
Gain a deeper understanding of consumer behaviour and brand interaction across websites, social media and advertising.
Increase operational efficiency, make timely, informed decisions and cut IT costs with an end-to-end platform that covers your entire restaurant business.
Create an agile, resilient and sustainable supply chain by connecting data across your ecosystem to identify issues and optimise performance.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Retail
1/14
Simplify inventory planning
Predict demand and optimise inventory with AI.
Supply chain insights
Make better supply chain decisions, mitigate risks and create resiliency with prescriptive insights – powered by AI.
Supply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Smart order fulfilment
Turn order fulfilment into a competitive advantage and meet your growing digital commerce needs.
Get a clear view of your supply chain
Tap into demand and supply signals for future opportunities.
Supply chain insights
Mitigate risks and create resiliency with prescriptive supply chain insights – powered by AI.
Smart order fulfilment
Turn order fulfilment into a competitive advantage and meet your growing digital commerce needs.
Supply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Streamline order management
Optimise order management to give customers more choices across all channels.
Smart order fulfilment
Turn order fulfilment into a competitive advantage and meet your growing digital commerce needs.
Personalised shopping experiences
Deliver unified, personalised and seamless buying experiences for customers.
Frontline worker productivity tools
Invest in your workforce with simple, intuitive and secure solutions.
Supply chain insights
Make better supply chain decisions, mitigate risks and create resiliency with prescriptive insights – powered by AI.
Supply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Share tour
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Explore our partner solutions to build a real-time, sustainable supply chain
Get support for all stages of the supply chain autonomy journey – from supplier to factory, transportation to warehouse and store to customer.
Prepare your business for the future and inspire your people and partners to transition to a new way of working with a pre-configured retail cloud solution.
Equip your workforce with retail solutions that improve customer satisfaction, productivity and collaboration to reduce burden on your store associates and invest in their growth.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Retail
1/8
Boost employee collaboration with modern tools
Connect your team with cutting-edge smart retail solutions.
Store associate solutions
Give frontline workers flexible shift scheduling tools, easier communication and seamless task management – all in one easy-to-use app.
Employee collaboration
Empower your employees to meet, chat, call and collaborate from anywhere.
Secure devices
Empower frontline workers with hardware designed for collaboration and protected by Microsoft security.
Digitise managerial tasks
Simplify retail store scheduling, employee communication and other store manager tasks.
Store associate solutions
Give frontline workers flexible shift scheduling tools, easier communication and seamless task management – all in one easy-to-use app.
Streamline store processes
Expand what your stores and people can do through automation.
Employee engagement
Empower employees and improve workflow by bringing together communications, knowledge, learning, resources and insights.
Share tour
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Explore our partner solutions to empower the store associate
Transform the way your team collaborates in the new world of hybrid work.
* The Microsoft Retail Cloud Add-On Service Specific Terms explain your and Microsoft’s rights and obligations with respect to regulatory compliance standards for Customer Data and Non-Microsoft Product Data solely in connection with your use of the Microsoft Retail Cloud Add-On. The qualifying licence terms for Microsoft 365/Office 365, Dynamics 365, Power Platform and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Retail Cloud Add-On SKU.
You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Centre.