Microsoft Teams for Retail
Give associates and store teams flexibility to prioritize what matters
Help frontline workers focus on completing tasks and providing customer service and spend less time on manual processes and outdated scheduling practices.
Learn how Microsoft is empowering retailers
Introducing Microsoft Cloud for Retail. Now in Public Preview
How technology can help rebuild your frontline workforce
As technology changes the workplace, don’t leave your frontline workers behind
Stay up to date on the latest news and information from Microsoft retail experts
See how organizations are transforming retail
Give store teams on the frontline the collaboration tools they need with Microsoft Teams.
Download the ebook 'The Great Retail Reshuffle'

Frequently asked questions
Frontline workers and managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people who first have contact with your customers, they’re the first to work with your product, and the first to represent your brand. For example, your frontline workforce may include store associates, customer service representatives, nurses, doctors, and factory operators.
The frontline worker capabilities are available in all Microsoft 365 commercial offerings. Some capabilities are not available in the free version of Teams or in Microsoft offerings for government.
Learn more about empowering your frontline workforce with Teams on the Microsoft Teams blog.
Microsoft StaffHub was retired on June 30, 2020. StaffHub capabilities are being built into Teams. Learn more.