The Microsoft Store Promise for Surface
Your Surface destination
Fast, free delivery
Enjoy hassle-free online shopping with free next day delivery for Sydney and Melbourne metro areas.
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.^
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.*
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Helpful tips & hints for home
Whether it’s a hand with setting up your new Surface, pointers for enhancing work productivity, or the best ways to maximise playtime, we’ve got you covered. Microsoft Store product advisors have created pre-recorded videos sharing their expertise and know-how to keep you focused, motivated, and connected to what matters most.
Free virtual workshops & trainings
Connect live with Microsoft Store associates for one-on-one online solutions for working, teaching, and learning from home. Get tips for collaborating remotely and optimising your work-from-home setup, advice on using Teams to connect with colleagues and students, and access to interactive workshops for students ages 8 and older.
Special pricing, offers, and discounts
Cozy up to a new deal
Savings for students
Microsoft Store Trade-in
Business solutions for your needs
Get the right software and devices for your business or teaching & educational institutions.
For special pricing, attach warranty with accidental damage coverage, buy 5+ units or pay via Purchase Order, call 1800 217 709.
Why shop at Microsoft Store
From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more
Fast, free shipping
Enjoy hassle-free online shopping with free next day shipping for Sydney and Melbourne metro areas.
60-day return policy
Try out a Surface for 60 days. If you're not satisfied for any reason, return it in like-new condition in its original packaging.
60-day low price promise
If you buy a Surface from us and our price drops within 60 days of your purchase, we'll refund the difference.
90 days free support
Having issues? We're here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
- Fast delivery: Delivery as fast as next day for eligible metro areas. Visit https://www.microsoft.com/en-au/store/b/microsoft-store-next-business-day-delivery for the full list of eligible metro areas by postcodes.
- Free Extended Returns: Extended return offer period available with Surface devices purchased from Microsoft Store in Australia. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
- * Offer valid on purchases of Surface devices made at Microsoft Store in Australia within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support to request price adjustment with order number and any other information requested by the Microsoft Store Sales representative. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.