Today in Canada we’re excited to announce another leap forward in our journey to delivering intelligent customer engagement in Canada with the general availability of Microsoft Dynamics CRM Online served from our new local datacentre regions in Toronto and Quebec City. Dynamics CRM Online joins Microsoft Azure and Office 365 in providing Canadian organizations and partners with the most complete cloud, featuring the same industry-leading levels of security, privacy, control, compliance, and transparency that define the trusted Microsoft Cloud globally.
Also, we are excited to reveal that Microsoft Dynamics AX is available in preview today from the Canadian datacentre regions and is scheduled to be generally available in September 2016. These new services provide primary data storage for Canadian customers, including data replication in multiple locations within Canada for business continuity. Together, Dynamics CRM Online and Dynamics AX help businesses to be more productive, supporting the digital transformation of front and back office operations. Customers can learn more about the new Dynamics AX here and start evaluating it for their business today.
Additionally, for small and midsize businesses, we are pleased to announce that the public preview of Microsoft Project “Madeira” will be coming in a localized version specific for the Canadian market beginning Monday, July 11. Project “Madeira” is a completely reinvented business management solution for small and midsize businesses which connects business processes with the productivity tools in Office 365 to help grow sales, manage finances and streamline operations.
In today’s digital age, industries are being disrupted – whether retail, financial services, public sector or manufacturing. Businesses must transform and engage with their customers in new and intelligent ways to stay relevant.
Microsoft Dynamics CRM helps companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust. Businesses can more easily personalize customer experiences, engaging customers at the right time, in the right place, and with the right content. Microsoft Dynamics CRM Online helps organizations and partners establish intelligent customer engagements by enabling them to sell effectively, care everywhere, and market smarter - available in the cloud, on-premises, or as a hybrid solution.
Gibsons, a Canadian based midstream energy company, is a great example of a company that has embraced the Microsoft cloud and has transformed the way they do business. “Moving to Microsoft Azure for key applications and services like Office 365, SharePoint Online, Dynamics CRM Online and IoT/Advanced Analytics has empowered Gibsons to increase efficiencies, reduce security concerns and deliver a seamless employee experience anywhere, anytime on any device” said Richard Hannah, Vice President of Information Services at Gibsons. “We see it as a strategic offering that cuts costs and allows our teams to focus on what is most important, the business—not on the technology.”
Similarly, the City of Brampton is embracing technology to transform the way they engage and interact with their community. “Cloud computing creates opportunities for our city to transform the way we engage and interact with our citizens and businesses,” said Linda Jeffrey, Mayor, City of Brampton. “Microsoft is supporting us in our efforts to innovate and be leaders in digital government and they are our trusted technology partner. By offering a simplified, scalable, and accessible approach with Dynamics CRM Online, Azure and Office 365 solutions, they allow us to build a mobile workforce and at the same time modernize our infrastructure for agility and security.”
Ducks Unlimited, a nonprofit organization dedicated to the conservation of wetlands and associated upland habitats depends on Microsoft Dynamics AX to manage their back-office operations. “A robust financial system is essential to help ensure Ducks Unlimited Canada can effectively report, track and manage funding and expenditures, in support of its conservation mission,” said Greg Siekaniec, CEO Ducks Unlimited Canada. “The newest version of Microsoft Dynamics AX allows users to access the system from virtually anywhere, on any device providing up-to-date information for reporting and decision making.”
Customers choosing services from the Canadian datacentre regions will benefit from enterprise-grade reliability and performance. With flexible platform and productivity solutions Microsoft Azure, Office 365, and now Dynamics CRM Online, the local Microsoft Cloud is designed to fuel innovation and help accelerate Canada’s digital transformation.
Big Brothers Big Sisters, Canada’s leading child and youth mentoring charity is another great example of an organization that moved to the Microsoft cloud to adapt to the evolving needs of the digital world. “Microsoft Dynamics CRM Online brings greater consistency to our organization, equips the 111 Big Brothers Big Sisters agencies across Canada with a cohesive data collection system and provides data insights that can be very difficult to capture,” said Peter Coleridge, National President & CEO at Big Brothers Big Sisters of Canada. “The ability to collect consistent, quality data allows Big Brothers Big Sisters to focus our efforts on our mission and help Canadian youth reach their full potential.”
Colliers International, a global commercial real estate company, has embraced the cloud to deliver intelligent customer experiences. “In today’s competitive real estate market, it is fundamental that we engage with our customers in a differentiated, intelligent way,” said Neven Bradasevic, Manager of Customer Relationships at Colliers International in Canada. “Microsoft Dynamics CRM Online has enabled Colliers to tear down isolated data walls and build a single repository of sales data, allowing our sales teams to create personalized, proactive and predictive experiences for their customers, get to market faster and deliver the best possible client experiences.”
One of the largest cloud operators in the world, Microsoft has invested more than $15 billion in building a resilient cloud infrastructure and cloud services that deliver high availability and enterprise-grade security while lowering overall costs. With Dynamics CRM Online now available for purchase in 130 markets, today’s announcement is further evidence of Microsoft's commitment to expanding its trusted cloud infrastructure in Canada and around the world.