This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete terms and conditions and the information on this page, the Microsoft Complete terms and conditions supersede and apply; please visit here
for a copy of the Microsoft Complete extended warranty. Coverage is not insurance; it is an extended warranty contract. In AB & BC: coverage is provided and administered by Microsoft. In all other provinces and territories, coverage is provided by Northcoast Solutions of Canada, ULC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8 and administered by Microsoft Corporation. Northcoast Solutions of Canada, ULC is not affiliated with any manufacturer.
Fulfillment of technical support and device services are provided by Microsoft.
Microsoft Complete is available for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Xbox One, Xbox One S, or Xbox One X and must be purchased at time of device purchase or within 45 days after purchase with device inspection.
1For Microsoft Complete for Surface: Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or ADH damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1For Microsoft Complete for Xbox: Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or ADH covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.