Microsoft Complete Protection Plan
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 2: Add within 45 days of device purchase²
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Surface Book 3From CAD $2,149.00
Meet the laptop that can handle your biggest demands. The most powerful Surface laptop yet combines speed, graphics, and immersive gaming with the versatility of a laptop, tablet, and portable studio. Available in 13.5” or 15” sizes, both with a high-resolution touchscreen.
SAVE UP TO CAD $150.00
Surface Go 2From CAD $529.00
New Surface Go 2 is perfectly portable, with a bigger 10.5” touchscreen, better resolution, and long battery life designed to keep up with you and your family. Use it like a laptop or tablet for everyday tasks. Surface Go Type Cover and Surface Pen sold separately.
SAVE UP TO CAD $300.00
Surface Pro 7From Full price was CAD $999.00 Now CAD $799.00
The 12.3" touchscreen 2-in-1 laptop that’s ultra-light and versatile — Surface Pro 7 is your endlessly adaptable partner now with faster processing and more connections — plus all-day battery life.¹ Surface Pro Type Cover not included.*
Surface Book 2From CAD $1,599.00
• Available in 13.5” or 15” PixelSense Display
• High-speed Intel processors (dual-core and quad-core available)
• Up to 1060 NVIDIA GeForce GTX graphics
• Up to 17 hours of battery life
• Powerful enough to run professional-grade software and play PC games
• New USB-C port
• Starting at 3.38 lbs (1,534 g) including keyboard
• Runs Windows 10 Pro
SAVE UP TO CAD $275.00
Surface Book 3 for BusinessFrom Full price was CAD $2,299.00 Now CAD $2,099.00
Arm your small business with the power to accomplish anything with the latest Intel® and NVIDIA® processors, up to 1TB of storage¹ and 32GB RAM, and the versatility of a laptop, tablet, and portable studio. Available in platinum only with 13.5- or 15-inch detachable touchscreen.
Surface Go 2 for BusinessFrom CAD $599.00
Give your small business the competitive edge with the lightest, most compact Surface 2-in-1 yet. Featuring the power of Windows 10 Pro and three versatile modes of use, it keeps employees productive, connected, and secure, wherever the job takes them. Available in platinum only. Surface Go Type Cover and Surface Pen sold separately.
SAVE UP TO CAD $275.00
Surface Pro 7 for BusinessFrom CAD $1,349.00
More power and greater versatility team up like never before in our classic, ultralight, and versatile 2-in-1 that transforms from laptop, to tablet, to portable studio. Now with USB-C™, new Surface Pro 7 for Business adapts to the ways you work better than ever.
Surface Go for BusinessCAD $949.00
Meet the new Surface Go for Business with Windows 10 Pro, our lightest and most compact Surface yet. From mobile apps to full feature desktop software, Surface Go handles your toughest tasks with a fast 7th gen Intel® processor.
Surface Go Signature Type Cover and Surface Pen sold seprately.*
The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.
No minimum purchase, available on eligible products.
Whether you buy online or in store, return almost any product it in like-new condition in its original packaging within 30 days. Up to 60 days on Surface devices*
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan for devices and here for accessories.
Coverage is not insurance; it is an extended warranty contract. In AB & BC: coverage is provided and administered by Microsoft Corporation. In all other provinces and territories, coverage is provided by Northcoast Solutions of Canada, ULC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8 and administered by Microsoft. Northcoast Solutions of Canada, ULC is not affiliated with any manufacturer. For notice concerning the Quebec legal warranty, please visit here.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro X Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
1Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
1Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims
2Option available for devices only, and in select markets only
For service plan support, visit https://support.microsoft.com
For notice concerning the Quebec legal warranty visit https://support.microsoft.com/help/4040687/info-about-warranties-extended-service-plans-and-terms-conditions
*Extended return offer period available with Surface devices purchased from Microsoft Store online in select markets between May 6, 2020 and October 31, 2020. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.