Microsoft Complete Protection Plan
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 2: Add within 45 days of device purchase
For Surface devices only², open the Microsoft Store App from the Surface device you wish to purchase the plan for, search for “Microsoft Complete” and select the appropriate plan you would like to purchase.
Option 3: Contact Microsoft Support
You can also get Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Save up to CAD $70.00
Surface Go 2From Full price was CAD $529.00 Now CAD $502.55
Surface Go 2 is perfectly portable, with a bigger 10.5” touchscreen, better resolution, and long battery life designed to keep up with you and your family. Use it like a laptop or tablet for everyday tasks. Surface Go Type Cover and Surface Pen sold separately.
Save up to CAD $315.00
Surface Laptop 4From Full price was CAD $1,299.99 Now CAD $1,169.99
Style and speed. Stand out on HD video calls backed by Studio Mics. Capture ideas on the vibrant touchscreen. Do it all with a perfect balance of sleek design, speed, immersive audio, and significantly longer battery life than before.¹
Save up to CAD $700.00
Surface Book 3From Full price was CAD $2,149.00 Now CAD $1,934.10
Meet the laptop that can handle your biggest demands. The most powerful Surface laptop yet combines speed, graphics, and immersive gaming with the versatility of a laptop, tablet, and portable studio. Available in 13.5” or 15” sizes, both with a high-resolution touchscreen.
Save up to CAD $249.90
Surface Pro XFrom Full price was CAD $1,349.00 Now CAD $1,214.10
With Microsoft SQ® 1 and new Microsoft SQ® 2 chipsets, blazing-fast LTE connectivity,³ our thinnest Surface features two USB-C® ports and a stunning, virtually edge-to-edge 13” touchscreen, plus new choice of colors.⁶ Surface Pro X Keyboard and rechargeable Surface Slim Pen sold separately.*
Save up to CAD $1,000.00
Surface Duo (Unlocked)From Full price was CAD $1,869.99 Now CAD $934.99
Open two screens and open new possibilities. Surface innovation comes to a mobile device, featuring the best of Microsoft 365, every Android™ app in the Google Play store, phone calls, and more.¹ This is an unlocked device.
Save up to CAD $120.00
Surface Laptop Go for BusinessFrom Full price was CAD $1,109.99 Now CAD $1,044.99
The lightest Surface laptop yet, Surface Laptop Go for Business powers the essential everyday experiences of your business, balancing performance, long battery life, and beauty to help you get the job done.
Save up to CAD $135.00
Surface Go 2 for BusinessFrom Full price was CAD $599.00 Now CAD $569.00
Give your small business the competitive edge with the lightest, most compact Surface 2-in-1 yet. Featuring the power of Windows 10 Pro and three versatile modes of use, it keeps employees productive, connected, and secure, wherever the job takes them. Available in platinum only. Surface Go Type Cover and Surface Pen sold separately.
Surface Laptop 4 for BusinessFrom CAD $1,449.99
Breeze through deadline-filled days with 70% more speed, more multitasking power, and significantly longer battery life than before. All in a stylish, ultra-thin design. Choose from rich colors, two durable keyboard finishes, and 13.5- or 15-inch touchscreens.¹
Surface Book 3 for BusinessFrom CAD $2,299.00
Arm your small business with the power to accomplish anything with the latest Intel® and NVIDIA® processors, up to 1TB of storage¹ and 32GB RAM, and the versatility of a laptop, tablet, and portable studio. Available in platinum only with 13.5- or 15-inch detachable touchscreen.
The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.
No minimum purchase, available on eligible products.
Return almost any product in like-new condition in its original packaging within 30 days. Up to 60 days on Surface devices.*
This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please visit here for a copy of the Microsoft Complete service plan for devices and here for accessories.
Coverage is not insurance; it is an extended warranty contract. In AB & BC: coverage is provided and administered by Microsoft Corporation. In all other provinces and territories, coverage is provided by Northcoast Solutions of Canada, ULC, 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8 and administered by Microsoft. Northcoast Solutions of Canada, ULC is not affiliated with any manufacturer. For notice concerning the Quebec legal warranty, please visit here.
Fulfillment of technical support and device services are provided by Microsoft and not by any of the aforementioned parties.
Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro X Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same Retailer from which the original Device was purchased.
1 Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.
1 Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
1 Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims
2 Option available for Surface devices only (excluding Surface Duo), and in select markets only
3 Offer valid from 12AM PT October 1, 2020 to 11:59PM PT through January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in the United States (including Puerto Rico) and Canada during the Offer Period. Excludes certified refurbished devices, Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, (2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1-877-696-7786 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device, per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
*Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2020 thru December 31, 2020; purchases can be returned through January 31, 2021. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.