Counterfeit Software Report
Microsoft is interested to hear from customers who may have inadvertently purchased suspect counterfeit Microsoft software.
Please tell us about your experience.
Related Links: FAQ
What information is collected?
Within this report, you will be asked for information about the suspect counterfeit software you are reporting, including details about where it was purchased or offered and some optional personal information.
What does Microsoft do with the information collected?
We may use the information you provide to investigate and take appropriate action against businesses who sell counterfeit software. We may contact you about your submission to follow up on specific details; however, we will not contact you for general marketing purposes.
Microsoft is committed to protecting your privacy. You may read the Microsoft Privacy Statement if you would like more information on how we protect customer information.
Product Category and Title* Indicates a required field.
Contact Information* Indicates a required field.
We encourage you to submit your personal information so that we may follow up with you regarding details within your report. However, you may opt not to provide personal information.
Software Information ()* Indicates a required field.
Method of Purchase* Indicates a required field.
Review and Submit
The information you have entered has not yet been submitted to Microsoft. Please review the information below for accuracy. You may go back and edit each section. When you have finished reviewing and/or editing, click Submit to send the form to Microsoft.
IMPORTANT: You must print a copy of the online counterfeit report that you completed. Your confirmation number is . Please save your confirmation number and use it for all communication with Microsoft.
- A printed copy of the online counterfeit report (see above)
- The counterfeit CD or DVD you purchased or received with your computer along with any additional software packaging
- The 5x5 product key, if this was requested when submitting your counterfeit report
- The original purchase receipt for the software or computer, including the date of purchase and the name and address of the seller
- Post the printed report and documentation to the following address:
We recommend that you use a traceable delivery method, such as recorded delivery or a courier service, when submitting your order. This will minimise the risk of the package getting lost during shipment, and ensure that your order reaches our processing centre.
You can check the status of your request online at any time.
You should expect to receive an email from us within 1 business day.