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How to accelerate innovation in banking

Discover practical ways you can use technology to build an innovation strategy that satisfies customer needs, enables operational resilience and ensures sustainability, inclusion, trust remain at the centre of your business.

Reimagine banking

Unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services and redefine new ways of working.

Learn how the financial services industry is innovating and transforming

Electronic virtual assistant handles 80 percent of the inquiries at just 10 percent of the cost of live agents

Cloud-based bot technology meets customers where they are and scales the bank’s virtual workforce at 10% of the cost.

Differentiating omnichannel customer experience using Microsoft Teams

Thanks to a recent investment in Microsoft 365, ABN AMRO uses Microsoft Teams to enhance its portfolio of omnichannel capabilities, including video banking, that customers can choose from.

Protecting customers from fraud

Learn how Capital One is partnering with Microsoft to implement a cloud-based authorisation engine that improves fraud detection accuracy as e-commerce spending has accelerated and COVID-19 based fraud scams have increased.

Person reaching to open their car door

Going mobile to make bankers more effective

Rabobank outfits its global ranks of relationship managers with a mobile app that puts all the CRM information they need.

Future of work, redefined

Direct Line loves how the flexibility of Microsoft Surface devices helps them support millions of UK customers.

Explore the world of intelligent banking