Microsoft Complete – Protection Plan for your device
Top benefits
Stay covered, for longer
For added peace of mind, Microsoft Complete gives you extended coverage and support for up to 4 years on Surface plans, and up to 3 years on Xbox plans, so that you can work and play worry-free.
Protection against accidents
Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens. The Xbox console plan even covers up to two standard controller replacements when bundled with your Xbox.1
Support when you need it
At home or on the go, you’ll have access to support from the experts who can help guide you through any technical problems. For Surface, you’ll also get software support for Windows and Office.
Microsoft-backed service
Get back up and running quickly with easy exchange service from the experts who know your Microsoft products, empowering you to do more.
Choose one of these options to get Microsoft Complete
Option 1: With a new Surface or Xbox purchase
The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface, Xbox or Accessory.
Option 2: Contact Microsoft Support
You can also buy Microsoft Complete within 45 days of device purchase by contacting one of our support service agents.
Buy a new Surface or Xbox and add Microsoft Complete
Microsoft Complete Support
Why shop from Microsoft Store
Free shipping and returns
Get free 1-2 day shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
Pay in 3 instalments with PayPal
Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Online trade-in program
Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.
- This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply. For more details on the insurer (where applicable), features and benefits of the cover and how to make a claim, please visit here for a copy of the Microsoft Complete terms and conditions.
- [1] For Microsoft Complete for Surface: Mechanical breakdowns and Accidental Damage cover is limited to a maximum of two (2) replacements and/or maximum of three (3) repairs up to the original purchase price of the product in total. Each Accidental Damage claim is subject to a deductible as set out in the Microsoft Complete terms and conditions.
- [2] Microsoft Complete for Surface-series and Xbox devices must be purchased at time of device purchase or within 45 days after purchase with device inspection required. In the EU and the UK, Microsoft Complete must be purchased from the same Retailer selling the original device if a Protection Plan is offered by the Retailer.
- For Microsoft Complete for Xbox: Accidental Damage cover is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.
- For service plan support visit https://support.microsoft.com. If you have a complaint about your Microsoft Complete contract, please contact us here: msespbus@Microsoft.com
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Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
- Any offers shown are for a limited time while supplies last. See terms.